French-Speaking L1 IT Support Specialist

SmartRecruiters, Inc.; Lisboa; On-site; EUR 30,000 - 42,000; Full time

Job summary

SmartRecruiters, Inc. in Lisbon seeks an experienced IT support specialist to provide front-line client and internal team assistance, perform first-level troubleshooting, and log incidents with precise information.

Responsibilities include researching inquiries, escalating complex issues, delivering timely updates, supporting product releases, and working alternating shifts with early start and on-site interventions as needed.

Qualifications

• Minimum 3 years of experience in IT support or similar role.
• Proficiency in SQL and data handling.
• Knowledge of ITIL best practices and incident management.
• Experience with AS/400 systems or legacy platforms is a plus.
• Fluent French, written and spoken.

Responsibilities

• Provide front-line support and act as primary contact for clients and internal technical/support teams.
• Log all questions, incidents, problems and requests with accurate and complete information.
• Perform first level technical troubleshooting and problem solving; escalate as needed.
• Provide ongoing updates to customers on progress toward resolution.
• Work in alternating shifts with on-site interventions as required.

Skills

SQL

ITIL

AS400

French

Job description

SmartRecruiters, Inc. in Lisbon seeks an experienced IT support specialist to provide front-line client and internal team assistance, perform first-level troubleshooting, and log incidents with precise information.

Responsibilities include researching inquiries, escalating complex issues, delivering timely updates, supporting product releases, and working alternating shifts with early start and on-site interventions as needed.