IT Technician — English & French (Lisbon)

AXIANS EI; Lisboa; Presencial; EUR 22 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Multicultural Environment

Diverse Projects

Skill Development

Career Growth Opportunities

Meaningful Impact

Resumo da oferta

Axians in Lisbon is seeking an IT Technician to provide high-quality end-user support across IT environments. You will resolve incidents, manage requests, and maintain records while delivering excellent customer service in a fast-paced setting.

Daily activities include troubleshooting PCs and VPNs, using ticketing tools, and collaborating with internal teams to ensure SLA compliance and knowledge sharing. Fluency in English and French is required.

Qualificações

• Experience in IT Support, Technical Support, Service Desk, or End-User Support environments.
• Hands-on experience troubleshooting PCs, laptops, tablets, VPNs, and related technologies.
• Knowledge of Windows 11 and Microsoft Operating Systems.
• Experience supporting software installations and hardware repairs.
• Understanding of virtualization concepts (VMs).
• Basic networking knowledge and familiarity with mobile devices.
• Experience with ticketing tools and CMDB solutions.
• Ability to follow IT support processes and procedures.

Responsabilidades

• Handle incoming end-user requests and incidents, including investigation, troubleshooting, analysis, resolution, and escalation when required.
• Interact with end users via phone, email, and chat.
• Take ownership of incidents and communicate updates throughout their lifecycle.
• Manage both in-policy and out-of-policy service requests.
• Execute IMACD (Install, Move, Add, Change, and Dispose) activities.
• Raise authorization requests for service fulfillment when necessary.
• Maintain accurate records of incidents, requests, and resolutions in ticketing systems.
• Ensure compliance with service level agreements (SLAs).
• Collaborate with internal support teams and stakeholders to resolve complex technical issues.
• Contribute to knowledge sharing and continuous service improvement initiatives.

Conhecimentos

Problem solving

Customer service

Multi-priority handling

Attention to detail

Adaptability

Team player

Interpersonal skills

English and French fluency

Ferramentas

Ticketing tools

CMDB

Descrição da oferta de emprego

Axians in Lisbon is seeking an IT Technician to provide high-quality end-user support across IT environments. You will resolve incidents, manage requests, and maintain records while delivering excellent customer service in a fast-paced setting.

Daily activities include troubleshooting PCs and VPNs, using ticketing tools, and collaborating with internal teams to ensure SLA compliance and knowledge sharing. Fluency in English and French is required.