Remote-Ready Workplace Support Specialist

Neotalent Conclusion; Porto; Remote; EUR 21,000 - 30,000; Full time

Job summary

Neotalent Conclusion is seeking a Workplace Support Analyst to join a leading industrial client. You will ensure availability and performance of workplace technology, focusing on Microsoft 365 and end-user environments while contributing to secure, productive digital workplaces.

Responsibilities include 365 support, incident triage, device management, and collaboration across teams. Remote work options may be available, with growth and training opportunities.

Qualifications

• Bachelor's or Master's degree in CS, IT, or related field.
• Experience in technical support/helpdesk environments.
• Strong knowledge of MS 365 administration.
• Proficiency with Active Directory, Intune, and device management.
• Fluent in Portuguese and English.
• Excellent communication and customer service skills.

Responsibilities

• Provide on-site and remote technical support for workplace technologies and Microsoft 365 tools.
• Manage, prioritise, and resolve support requests with proper documentation.
• Troubleshoot hardware, software, networking, printers, and devices.
• Support Microsoft 365 services including Teams, SharePoint Online, OneDrive, Outlook.
• Promote cybersecurity best practices and user adoption of tools.
• Contribute to improvements and deployment of new digital tools.
• Maintain inventories and lifecycle of workplace tech assets.
• Collaborate with cross-functional teams to ensure service excellence.

Skills

Customer support

Troubleshooting

Communication

End-user training

Portuguese & English fluency

Security awareness

Education

Bachelor's or Master's in Computer Science / Information Technology

Tools

Microsoft 365

Active Directory

Intune

Endpoint management

Job description

Neotalent Conclusion is seeking a Workplace Support Analyst to join a leading industrial client. You will ensure availability and performance of workplace technology, focusing on Microsoft 365 and end-user environments while contributing to secure, productive digital workplaces.

Responsibilities include 365 support, incident triage, device management, and collaboration across teams. Remote work options may be available, with growth and training opportunities.