Portuguese Speaking Customer Service For Education & E-Learning Industry

Patrique Mercier Recruitment Fr; Portugal; On-site; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Private Health Insurance

Training & Development

Performance Bonus

Two extra salaries/year

Fully Paid Relocation

Free Greek Lessons

Job summary

Patrique Mercier Recruitment FR is seeking a Portuguese Speaking Customer Service Representative for the Education and E-Learning sector. You will support Portuguese-speaking students and clients via phone, email, and live chat, guiding them through enrollment and platform navigation.

The role emphasizes strong communication, problem-solving, and a passion for education, with focus on delivering excellent service and collaborating with education teams.

Qualifications

• Fluent in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in education or e-learning.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work under pressure.
• Familiarity with online learning platforms and educational tech is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A genuine passion for education and helping others succeed.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients through phone, email, and live chat.
• Assist users with inquiries related to online courses, educational resources, and technical support.
• Guide customers through the enrollment process and help navigate the e-learning platform.
• Resolve customer complaints and issues efficiently while ensuring high satisfaction.
• Maintain comprehensive knowledge of educational products and services to provide accurate information.
• Document customer interactions meticulously and contribute to continuous improvement.
• Collaborate with educational teams to ensure the best possible experience for users.

Skills

Portuguese fluency

English fluency

Customer service experience

Communication skills

Problem solving

Attention to detail

E-learning platforms knowledge

Microsoft Office

CRM software

Tools

Microsoft Office

CRM software

Job description

Portuguese Speaking Customer Service for Education & E-Learning industry

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a Portuguese Speaking Customer Service Representative in the dynamic Education and E-Learning industry. This role is perfect for individuals who are passionate about education and dedicated to providing exceptional support to Portuguese-speaking students and clients.

Responsibilities

• Deliver outstanding customer service to Portuguese-speaking clients through various communication channels, including phone, email, and live chat.
• Assist users with inquiries related to online courses, educational resources, and technical support.
• Guide customers through the enrollment process and help them navigate the e-learning platform effectively.
• Resolve customer complaints and issues efficiently while ensuring a high level of satisfaction.
• Maintain comprehensive knowledge of the company’s educational products and services to provide accurate information.
• Document customer interactions meticulously and contribute to continuous improvement initiatives.
• Collaborate with educational teams to ensure the best possible experience for users.

Requirements

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service, preferably in the education or e-learning sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and ability to work under pressure.
• Familiarity with online learning platforms and educational technology is a plus.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A genuine passion for education and helping others succeed.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks

Sobre a empresa

Patrique Mercier Recruitment Fr

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language, in Greece. We specialize in the following industries: social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitmen...