Italian Video Streaming Support – Remote in Greece

Mercier Consultancy Md; Viseu; Remote; EUR 38,000 - 48,000; Full time

Benefits offered by this job

Relocation support

Training program

Private medical insurance

Bonuses

Career progression

Life in Greece

Job summary

Mercier Consultancy Group is seeking Italian Speaking Video Streaming Customer Experts to support global streaming subscribers via phone, email and chat. You will troubleshoot billing, access issues, and technical questions while staying current with streaming tech.

The role requires an EU passport and strong communication skills. Relocation to Greece is provided, with competitive salary, monthly bonuses, paid training, private medical insurance, and clear career progression.

Qualifications

• Full professional proficiency in Italian, both verbal and written.
• Possession of a valid EU passport (mandatory).
• Outstanding interpersonal communication abilities.
• Genuine enthusiasm for the streaming industry, digital content, and cinematic media.
• Strong technical aptitude and problem-solving in digital streaming.
• Upbeat, professional attitude with a service orientation.

Responsibilities

• Provide top-tier support for global streaming subscribers via phone, email, and live chat.
• Troubleshoot technical hurdles, billing inquiries, and account access issues.
• Maintain knowledge of streaming technologies and content libraries.
• Take ownership of user issues to deliver a flawless streaming experience.
• Report recurring patterns to help optimize service delivery and platform stability.
• Guide users through streaming features and ensure device compatibility.
• Meet and exceed KPIs through clear communication and high satisfaction.

Skills

Italian language proficiency

Interpersonal skills

Technical aptitude

Job description

Mercier Consultancy Group is seeking Italian Speaking Video Streaming Customer Experts to support global streaming subscribers via phone, email and chat. You will troubleshoot billing, access issues, and technical questions while staying current with streaming tech.

The role requires an EU passport and strong communication skills. Relocation to Greece is provided, with competitive salary, monthly bonuses, paid training, private medical insurance, and clear career progression.