Remote Italian Customer services - Remote from Portugal

Cross Border Talents; Lisboa; Remote; EUR 24.000 - 34.000; Vollzeit

Benefits dieser Stelle

Competitive Salary Package

Health Insurance

Meal Allowance

Relocation Package

Training & Career Development

Modern Remote Culture

Zusammenfassung

A leading customer service company is seeking an Italian-speaking Customer Service Representative to join their fully remote team. In this role, you will engage with Italian-speaking customers, provide exceptional service, and work collaboratively to resolve inquiries. Ideal candidates are self-motivated with strong communication skills, fluent in Italian, and possess at least a B1/B2 level of English. The company offers a competitive salary, health insurance, meal allowance, and a culture of growth and support.

Qualifikationen

• Native or C2 level of Italian, B1/B2 level of English.
• Strong communication and interpersonal skills.
• Previous customer service or hospitality experience is a plus.
• Self-motivated and comfortable working remotely.

Aufgaben

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve issues, and provide accurate information.
• Collaborate with cross-functional teams to improve customer experience.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain service quality and meet performance targets.

Kenntnisse

Native or C2 level of Italian

B1/B2 level of English

Strong communication and interpersonal skills

Passion for customer satisfaction

Problem-solving abilities

Self-motivated

Jobbeschreibung

About the job

• Position: Italian-speaking Customer Service Representative
• Location: Remote from Portugal
• Start Date: Flexible
• Work Model: Fully Remote

About the Role

Are you passionate about helping others and creating meaningful customer experiences all from the comfort of your home? Join a multinational company recognized for its inclusive culture, growth opportunities, and modern work approach. As an Italian-speaking Customer Service Representative, you4ll support one of the world4s top international brands, ensuring every customer interaction is handled with care, empathy, and professionalism.

What You'll Do

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve issues, and provide clear, accurate information.
• Guide users through processes and ensure customer satisfaction.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain service quality and meet performance targets.

What We're Looking For

• Language Skills: Native or C2 level of Italian + B1/B2 level of English.
• Strong communication and interpersonal skills.
• A genuine passion for customer satisfaction and problem-solving.
• Self-motivated and comfortable working remotely.
• Previous customer service or hospitality experience is a plus but not mandatory!

What's in It for You

• Competitive Salary Package aligned with market standards.
• Health Insurance private coverage for your security and well-being.
• Meal Allowance daily meal support provided.
• Relocation Package including flight and accommodation support for candidates moving from abroad.
• Training & Career Development structured onboarding and real growth opportunities.
• Modern Remote Culture multicultural teams, digital collaboration, and a supportive environment.