Remote Italian Customer services - Remote from Portugal

Cross Border Talents; Porto; Remote; EUR 12,000 - 18,000; Full time

Benefits offered by this job

Competitive Salary Package

Health Insurance

Meal Allowance

Relocation Package

Training & Career Development

Modern Remote Culture

Job summary

A multinational customer service provider is seeking an Italian-speaking Customer Service Representative to work fully remote from Portugal. The role involves supporting customers through various channels while ensuring exceptional service quality. Ideal candidates will possess native or C2 level Italian and B1/B2 English skills, along with strong communication and problem-solving abilities. Benefits include a competitive salary, health insurance, and opportunities for training and career development.

Qualifications

• Fluent in Italian and English.
• Passionate about customer satisfaction.
• Experience in customer service is a plus.
• Self-motivated and comfortable working remotely
• Previous customer service or hospitality experience is a plus, not mandatory

Responsibilities

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries and solve issues.
• Guide users through processes to ensure satisfaction.
• Collaborate with teams to improve customer experience.
• Maintain service quality and meet performance targets.

Skills

Native or C2 level of Italian

B1/B2 level of English

Strong communication skills

Interpersonal skills

Problem-solving

Self-motivated

Job description

About the job

• Position: Italian-speaking Customer Service Representative
• Location: Remote from Portugal
• Start Date: Flexible
• Work Model: Fully Remote

About the Role

Are you passionate about helping others and creating meaningful customer experiences all from the comfort of your home? Join a multinational company recognized for its inclusive culture, growth opportunities, and modern work approach. As an Italian-speaking Customer Service Representative, you4ll support one of the world4s top international brands, ensuring every customer interaction is handled with care, empathy, and professionalism.

What You'll Do

• Communicate with Italian-speaking customers via phone, email, and chat.
• Handle inquiries, solve issues, and provide clear, accurate information.
• Guide users through processes and ensure customer satisfaction.
• Collaborate with cross-functional teams to improve customer experience.
• Maintain service quality and meet performance targets.

What We're Looking For

• Language Skills: Native or C2 level of Italian + B1/B2 level of English.
• Strong communication and interpersonal skills.
• A genuine passion for customer satisfaction and problem-solving.
• Self-motivated and comfortable working remotely.
• Previous customer service or hospitality experience is a plus but not mandatory!

What's in It for You

• Competitive Salary Package aligned with market standards.
• Health Insurance private coverage for your security and well-being.
• Meal Allowance daily meal support provided.
• Relocation Package including flight and accommodation support for candidates moving from abroad.
• Training & Career Development structured onboarding and real growth opportunities.
• Modern Remote Culture multicultural teams, digital collaboration, and a supportive environment.