Remote IT Support Specialist — French, Spanish & English

Fujitsu; Lisboa; Remote; EUR 18,000 - 28,000; Full time

Benefits offered by this job

Remote working

Permanent contract possibility

Life insurance

Private health insurance from day one

Work-life balance with full-time hours

25 days holiday + birthday leave + 30

International environment

Training & career progression

IKEA home office voucher

Job summary

Fujitsu in Portugal is hiring a Customer Service/IT Helpdesk professional to be the single point of contact for users, handling incidents, requests and problems across a small set of products.

You will provide 1st line support, escalate where needed to meet SLAs, and collaborate with a diverse team in a dynamic, international environment. Remote working is available, with potential for a permanent contract.

Requirements include proficiency in Spanish and English.

Qualifications

• Proficient in Spanish & English

Responsibilities

• Provide a single point of contact for users handling incidents, problems and requests.
• Offer 1st line support for incidents, escalating where needed to meet SLAs.
• Assist with standard technical queries related to a small set of products.
• Monitor service levels and report on performance.
• Collaborate with the team to maintain a positive work environment.
• Develop personal development plan and understand customer environment.
• Document actions taken to resolve routine inquiries following established processes.

Skills

Spanish

English

Job description

Fujitsu in Portugal is hiring a Customer Service/IT Helpdesk professional to be the single point of contact for users, handling incidents, requests and problems across a small set of products.

You will provide 1st line support, escalate where needed to meet SLAs, and collaborate with a diverse team in a dynamic, international environment. Remote working is available, with potential for a permanent contract.

Requirements include proficiency in Spanish and English.