Remote-International Norwegian-Speaking Customer Support Specialist-start date 20/07

Product Pulse; Lisboa; Híbrido; EUR 24 000 - 34 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid training

Lisbon office

Resumo da oferta

Product Pulse in Lisbon is seeking talented Norwegian speakers to join our international team. You will provide customer support via phone, email, and chat, helping customers with product questions and orders in a fast-paced environment.

Initially on-site for 3 months, then moving to a hybrid model. The role offers a competitive salary package, paid training, and a modern Lisbon office in a multicultural setting.

Qualificações

• Native or fluent Norwegian (C1-C2).
• Good command of English.
• Previous experience in customer service is a plus.
• Strong communication and interpersonal skills.
• Customer-oriented mindset with problem-solving abilities.
• Comfortable working in a fast-paced environment.
• Good computer skills and ability to multitask.
• Team player with a proactive attitude.

Responsabilidades

• Provide customer support in Norwegian via phone, email, and chat.
• Assist customers with product-related questions, orders, and general inquiries.
• Deliver professional and solution-oriented support while ensuring high customer satisfaction.
• Handle customer complaints and provide appropriate solutions within set deadlines.
• Collaborate with colleagues and internal departments to resolve ongoing cases.
• Maintain and update internal systems and customer records.
• Ensure clear and professional communication at all times.

Conhecimentos

Norwegian fluency

English proficiency

Customer service experience

Communication skills

Problem solving

Multitasking

Computer literacy

Team player

Descrição da oferta de emprego

We're looking for talented Norwegian speakers to join a dynamic international team in Lisbon.

This is an exciting opportunity to build an international career while supporting customers for a well-known global brand in a modern and multicultural environment. You’ll work in a professional and supportive setting, with the opportunity to transition into a hybrid working model after the onboarding period.

You will initially work fully on-site for the first 3 months to get to know the team and the working environment, before moving to a hybrid setup.

Your Role:

• Provide customer support in Norwegian via phone, email, and chat
• Assist customers with product-related questions, orders, and general inquiries
• Deliver professional and solution-oriented support while ensuring high customer satisfaction
• Handle customer complaints and provide appropriate solutions within set deadlines
• Collaborate with colleagues and internal departments to resolve ongoing cases
• Maintain and update internal systems and customer records
• Ensure clear and professional communication at all times

Your Qualifications:

• Native or fluent Norwegian (C1-C2 level)
• Good command of English
• Previous experience in customer service is a plus
• Strong communication and interpersonal skills
• Customer-oriented mindset with problem-solving abilities
• Comfortable working in a fast-paced environment
• Good computer skills and ability to multitask
• Team player with a proactive attitude

The Offer:

• Monday to Friday schedule between 08:00 and 18:00 — enjoy your weekends free
• Remote working model
• Competitive salary package and additional benefits
• Paid training and structured onboarding
• Modern office environment in Lisbon
• International and multicultural team
• Career development and growth opportunities