Remote German-Speaking Automotive Service Agent

Volkswagen Group Services Portugal; Setúbal; Teletrabalho; EUR 17 000 - 21 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

Resumo da oferta

Volkswagen Group Services Portugal is seeking a Contact Center Agent (Automotive Service - German Speaker) for a fully remote project. You will answer customer inquiries, resolve issues, and update our databases while collaborating across channels.

German language at C1 level is mandatory; English is a plus. Prior contact center experience and familiarity with CRM systems are valued as you help customers with automotive products and services.

Qualificações

• German language at C1 level is mandatory.
• Prior contact center experience is valued.
• Familiarity with CRM systems is valued.

Responsabilidades

• Answer customer inquiries across channels.
• Resolve issues and provide solutions.
• Update customer records in databases.

Conhecimentos

German (C1)

CRM familiarity

Customer support

Ferramentas

CRM systems

Descrição da oferta de emprego

Volkswagen Group Services Portugal is hiring for a Contact Center Agent (Automotive Service - German Speaker) on a fully remote project. You will answer customer inquiries, resolve issues, and update our databases while collaborating across channels. German language at C1 level is mandatory;
English is a plus. Prior contact center experience and familiarity with CRM systems are valued as you help customers with products and services for automotive topics.