Senior German-Speaking Roadside Support Specialist (Remote)

Volkswagen Group; Palmela; Presencial; EUR 21 128 - 24 150; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary

Benefits

Rapid growth

Career training

Collaborative environment

Multicultural teams

Proactive support

Resumo da oferta

Volkswagen Group Services is seeking a Senior Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. The role requires native German (or C1) and fluent English, with at least 4 years in customer care, and a shift-based schedule.

The position offers a competitive gross annual salary and opportunities for growth. The team works in a multicultural environment, focusing on providing timely roadside assistance, handling inquiries, and updating CRM records.

Qualificações

• High school diploma or equivalent (mandatory).
• Minimum 4 years of experience as a Customer Care Specialist or similar CSR role.
• Native-level German or minimum C1 proficiency.
• Fluent in English.
• Availability to work in a shift-based schedule.
• Familiarity with the automotive industry is advantageous.
• Experience using help desk software and remote support.
• Solid understanding of CRM systems.
• Excellent communication and problem-solving skills.

Responsabilidades

• Provide roadside assistance in a safe, professional and timely manner.
• Acknowledge and resolve customer complaints.
• Process inquiries received via phone.
• Identify customer needs and help customers using specific features.
• Analyze and report product malfunctions.
• Assist in training new employees when requested by management.
• Update internal databases with information about technical issues and useful discussions with customers.
• Inform customers about new features and functionalities.
• Follow up with customers to ensure their technical issues are resolved.

Conhecimentos

German (native/C1)

English (fluent)

Communication skills

Problem solving

Shift work readiness

Customer service

Formação académica

High school diploma

Ferramentas

CRM systems

Help desk software

Descrição da oferta de emprego

Volkswagen Group Services is seeking a Senior Contact Center Agent (Roadside Assistance - German Speaker) for a fully remote project. The role requires native German (or C1) and fluent English, with at least 4 years in customer care, and a shift-based schedule.

The position offers a competitive gross annual salary and opportunities for growth. The team works in a multicultural environment, focusing on providing timely roadside assistance, handling inquiries, and updating CRM records.