Remote EUC Engineer L2 – Workplace Services

Claranet limited; Portugal; Teletrabalho; USD 60 000 - 80 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Certification paths resources

Team building activities

Friendly workplace

Resumo da oferta

Claranet limited seeks a Workplace Services Engineer L2 for a remote role available to USA or Portugal residents. You will maintain end-user computing, deploy software packages, and manage patch cycles across desktops and virtual desktops.

The role requires 2–4 years EUC/endpoint operations, PowerShell scripting, and ITIL v4 Foundations. The company offers certification paths, regular teambuilding, and a friendly workplace.

Qualificações

• 2–4 years in EUC/endpoint operations.
• Scripting: PowerShell (run/adapt).
• Certifications: ITIL v4 Foundations.

Responsabilidades

• Keep end-user computing estate running to SLA — packaging, deploying, patching and resolving incidents on desktops, laptops and virtual desktops, following defined standards and procedures.
• Package & deploy — Build and publish standard software packages (MSI/EXE) to the software/company portal from defined packaging standards; execute mass deployments and re-imaging.
• Patch operations — Run OS, driver and Microsoft security/critical patch cycles per the patching plan, meeting the 98% patch-compliance SLA.
• Configuration execution — Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune to L3 design; operate BitLocker key recovery, LAPS and Microsoft Defender agent health.
• Incident & service request handling (ITIL) — Resolve incidents and service requests within runbooks; reconcile before closure (nothing closed “Resolved” without successful reconciliation); escape complex or non-standard cases to L3 with full context.
• CMDB & inventory — Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports.
• Cross-team enablement — Enable EUFS and other providers for domain join, local installs and console access; perform remote installations and configurations.
• Applied scripting — Run and adapt existing PowerShell scripts for routine tasks.

Conhecimentos

PowerShell

EUC operations

Incident management

Formação académica

ITIL v4 Foundations

Descrição da oferta de emprego

Claranet limited seeks a Workplace Services Engineer L2 for a remote role available to USA or Portugal residents. You will maintain end-user computing, deploy software packages, and manage patch cycles across desktops and virtual desktops.

The role requires 2–4 years EUC/endpoint operations, PowerShell scripting, and ITIL v4 Foundations. The company offers certification paths, regular teambuilding, and a friendly workplace.