EUC Support Engineer

Claranet limited; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance, with family package

Office facilities for meals and snacks

Resumo da oferta

Claranet limited is looking for an End User Computing Support Engineer to join their internal team in Lisbon, Portugal. The role involves managing endpoint operations, ensuring compliance, and monitoring security for global clients.

Applicants should have at least 3 years of relevant experience, particularly with ServiceNow and endpoint management tools. The position includes health insurance benefits, and a collaborative team environment focused on digital innovation.

Qualificações

• Minimum 3 years’ hands-on experience in endpoint management or EUC support.
• Experience with ServiceNow (incident, change, request, and CMDB modules).
• Knowledge of mobile device management (MDM) platforms.

Responsabilidades

• Deliver reliable endpoint operations across the global EUC estate.
• Execute configuration management, application deployment, and security remediation.
• Provide continuous service availability through 24x7 shift coverage.

Conhecimentos

Endpoint management

ServiceNow

Patch management

Defender for Endpoint

Mobile device management

Microsoft Intune

Basic PowerShell scripting

Application deployment

Descrição da oferta de emprego

We're fast learners, hard workers, natural collaborators… and we Make Modern Happen!

Our ambition is to unlock the potential of our digital world so that organisations everywhere can innovate and thrive securely. We aim to achieve this goal by bringing together the world’s most talented people and the most powerful technologies, combining them to address our customers’ challenges and to build something stronger together.

We are looking for an End User Computing Support Engineer to integrate our internal team.

Your responsibilities include:

• Deliver reliable, compliant, and responsive endpoint operations across the client’s global EUC estate.
• Execute configuration management, application deployment, patching, security remediation, and experience monitoring activities within agreed SLAs and regulatory requirements.
• Continuous service availability through 24x7 shift coverage.

You must have:

• Minimum 3 years’ hands‑on experience in endpoint management or EUC support, ideally within a managed services or financial services environment.
• Experience with ServiceNow (incident, change, request, and CMDB modules).
• Experience with patch management execution and compliance monitoring.
• Working knowledge of Defender for Endpoint, BitLocker, and endpoint security fundamentals.
• Knowledge of application deployment formats (MSI, MSIX, IntuneWin) and basic troubleshooting of deployment failures.
• Knowledge of mobile device management (MDM) platforms.
• Familiarity with Nexthink or equivalent endpoint analytics and remote action platforms.
• Familiarity with Windows Autopilot and device provisioning workflows.
• Hands‑on experience with Microsoft Intune (configuration profiles, compliance policies, application deployment).

We value:

• Previous experience within a managed service provider or telecommunications environment serving financial services clients.
• Experience with SCCM and hybrid co‑management scenarios.
• Understanding of desktop virtualisation (AVD).
• Understanding of Microsoft Copilot.
• Additional Microsoft certifications (Azure, M365 administration).
• Knowledge of DORA, FCA, or PRA regulatory frameworks.
• Basic PowerShell scripting for endpoint troubleshooting and automation.

We offer:

• Health insurance, with family package.
• Office facilities for meals and snacks.