Lisbon Endpoint Services Engineer – ITIL & SCCM/Intune

Claranet Portugal; Lisboa; Presencial; EUR 28 000 - 42 000; Tempo integral

Resumo da oferta

Claranet Portugal in Lisbon is seeking a Workplace Services Engineer L2 to integrate our internal team. You will manage packaging, deployments, and endpoint configurations to support a secure modern workplace.

The role requires 2–4 years in EUC/endpoint operations and ITIL v4 Foundations certification; MD-102 knowledge is valued. You'll work with SCCM/Intune, PowerShell, and ServiceNow to keep systems healthy and aligned with policy.

Qualificações

• 2-4 years of EUC/endpoint operations experience.
• ITIL v4 Foundations certification.

Responsabilidades

• Package and deploy standard software packages to the portal (MSI/EXE); execute mass deployments and re-imaging.
• Run OS, driver and security patch cycles to meet the 98% patch-compliance SLA.
• Deploy workstation configurations, GPOs and Wi-Fi/printing agents via SCCM/Intune; BitLocker key recovery, LAPS and Defender health.
• Resolve incidents and service requests per runbooks; escalate complex cases with full context.
• Keep HW/SW inventory and the CMDB (ServiceNow) accurate; produce SCCM/Intune status reports.
• Enable EUFS and other providers for domain join, local installs and console access; perform remote installations.
• Run and adapt existing PowerShell scripts for routine tasks.

Conhecimentos

EUC / endpoint operations

PowerShell scripting

MD-102 (Endpoint Administrator)

ServiceNow

Formação académica

ITIL v4 Foundations

Descrição da oferta de emprego

Claranet Portugal in Lisbon is seeking a Workplace Services Engineer L2 to integrate our internal team. You will manage packaging, deployments, and endpoint configurations to support a secure modern workplace.

The role requires 2–4 years in EUC/endpoint operations and ITIL v4 Foundations certification; MD-102 knowledge is valued. You'll work with SCCM/Intune, PowerShell, and ServiceNow to keep systems healthy and aligned with policy.