Remote EMEA Support Engineer (Tier 2)

Jobgether; Portugal; Teletrabalho; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Equity options

Flexible remote work

Generous vacation policy

Health and wellness benefits

Retirement and pension plans

Annual personal development budget

Monthly stipend for open-source projects

Team events and hackathons

Focus on inclusion and diversity

Resumo da oferta

A technology company is seeking a Support Engineer to join its technical team in Portugal. The role focuses on providing world-class support, investigating complex issues, and collaborating with cross-functional teams. Ideal candidates will have at least 3 years of relevant experience and strong skills in APIs, cloud environments, and Linux troubleshooting. This is a fully remote position with a generous benefits package including equity options and a personal development budget.

Qualificações

• Minimum 3 years of experience in technical support or solutions engineering.
• Strong experience with APIs, webhooks, and data flow debugging.
• Hands-on expertise with workflow automation tools or orchestration platforms.
• Proficiency in cloud environments (AWS, GCP, or Azure) and basic Linux troubleshooting.
• Familiarity with Docker or Kubernetes for containerized deployments.
• Understanding of networking fundamentals and database systems such as PostgreSQL.
• Excellent written and verbal communication skills.

Responsabilidades

• Manage escalations from Product Support and provide in-depth technical troubleshooting for complex issues.
• Investigate, reproduce, and resolve advanced product and integration problems.
• Collaborate closely with Engineering and Product teams to triage and resolve issues.
• Develop and document troubleshooting guides and best practices.
• Improve tooling and workflows to increase efficiency.
• Act as a mentor and technical resource to Product Support Engineers.
• Contribute to building a scalable Tier 2 support function.

Descrição da oferta de emprego

A technology company is seeking a Support Engineer to join its technical team in Portugal. The role focuses on providing world-class support, investigating complex issues, and collaborating with cross-functional teams. Ideal candidates will have at least 3 years of relevant experience and strong skills in APIs, cloud environments, and Linux troubleshooting. This is a fully remote position with a generous benefits package including equity options and a personal development budget.