Customer-First Tech Support Engineer – US Shift

Bitsight; Portugal; Híbrido; EUR 30 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health, Dental and Vision benefits

Opportunity to work in a late stage startup

Resumo da oferta

A leading security ratings company in Portugal is seeking a Technical Support Engineer to provide exceptional customer support. You will work with clients, including Fortune 100 companies, to resolve their technical queries and ensure their success. The ideal candidate should have at least 2 years of experience in a similar role, strong communication skills, and technical knowledge of UNIX and relational databases. This full-time position involves a US support shift from 1PM-10PM WE.

Qualificações

• 2+ years of experience in a technical customer support role.
• Strong verbal and written communication skills.
• Familiarity with networks: IPs, SSL certificates, and DNS.

Responsabilidades

• Handle customer requests via email and chat, providing technical support.
• Coordinate with engineering and product teams to resolve issues.
• Document findings and share knowledge with the team.

Conhecimentos

Customer first attitude

Communication skills

Problem-solving

Basic troubleshooting

Ferramentas

UNIX/Shell console

MySQL

Oracle

MS SQL Server

Descrição da oferta de emprego

A leading security ratings company in Portugal is seeking a Technical Support Engineer to provide exceptional customer support. You will work with clients, including Fortune 100 companies, to resolve their technical queries and ensure their success. The ideal candidate should have at least 2 years of experience in a similar role, strong communication skills, and technical knowledge of UNIX and relational databases. This full-time position involves a US support shift from 1PM-10PM WE.