Support Engineer (EMEA)

Jobgether; Portugal; Teletrabalho; EUR 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive compensation

Equity options

Flexible remote work

Generous vacation policy

Health and wellness benefits

Retirement and pension plans

Annual personal development budget

Monthly stipend for open-source projects

Team events and hackathons

Focus on inclusion and diversity

Resumo da oferta

A technology company is seeking a Support Engineer to join its technical team in Portugal. The role focuses on providing world-class support, investigating complex issues, and collaborating with cross-functional teams. Ideal candidates will have at least 3 years of relevant experience and strong skills in APIs, cloud environments, and Linux troubleshooting. This is a fully remote position with a generous benefits package including equity options and a personal development budget.

Qualificações

• Minimum 3 years of experience in technical support or solutions engineering.
• Strong experience with APIs, webhooks, and data flow debugging.
• Hands-on expertise with workflow automation tools or orchestration platforms.
• Proficiency in cloud environments (AWS, GCP, or Azure) and basic Linux troubleshooting.
• Familiarity with Docker or Kubernetes for containerized deployments.
• Understanding of networking fundamentals and database systems such as PostgreSQL.
• Excellent written and verbal communication skills.

Responsabilidades

• Manage escalations from Product Support and provide in-depth technical troubleshooting for complex issues.
• Investigate, reproduce, and resolve advanced product and integration problems.
• Collaborate closely with Engineering and Product teams to triage and resolve issues.
• Develop and document troubleshooting guides and best practices.
• Improve tooling and workflows to increase efficiency.
• Act as a mentor and technical resource to Product Support Engineers.
• Contribute to building a scalable Tier 2 support function.

Descrição da oferta de emprego

Support Engineer

5 days ago Be among the first 25 applicants

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in EMEA.

As a Support Engineer, you'll join a growing technical team dedicated to providing world‑class support for enterprise customers. Acting as the bridge between Product Support and Engineering, you will investigate complex issues, design scalable solutions, and drive continuous improvement across the support process. This role offers the opportunity to work with modern technologies, collaborate with cross‑functional teams, and directly influence customer satisfaction and product quality. You'll thrive in an environment that values autonomy, innovation, and shared learning while contributing to the success of thousands of users worldwide.

Accountabilities

• Manage escalations from Product Support and provide in‑depth technical troubleshooting for complex issues
• Investigate, reproduce, and resolve advanced product and integration problems across a dynamic ecosystem
• Collaborate closely with Engineering and Product teams to report, triage, and resolve recurring or high‑impact issues
• Develop and document playbooks, troubleshooting guides, and best practices to strengthen internal processes
• Improve tooling, automation, and workflows to increase efficiency and resolution speed
• Act as a mentor and technical resource to Product Support Engineers, fostering skill growth and knowledge sharing
• Contribute to building a scalable Tier 2 support function with a focus on quality, reliability, and customer experience

Requirements

• Minimum 3 years of experience in technical support, solutions engineering, or related roles
• Strong experience with APIs, webhooks, and data flow debugging
• Hands‑on expertise with workflow automation tools or orchestration platforms
• Proficiency in cloud environments (AWS, GCP, or Azure) and basic Linux troubleshooting
• Familiarity with Docker or Kubernetes for containerized deployments
• Understanding of networking fundamentals (DNS, SSL/TLS, HTTP/HTTPS) and database systems such as PostgreSQL
• Excellent written and verbal communication skills, with a clear and structured approach to problem‑solving
• Nice to have: experience with observability tools (Grafana, Datadog, Prometheus), authentication protocols (OAuth2, OIDC, SAML), and incident management processes

Benefits

• Competitive compensation and performance‑based rewards
• Equity options, giving you direct ownership in the company's success
• 100% remote work setup with flexibility across Europe
• Generous vacation policy (up to 30 days in Europe) plus local public holidays
• Comprehensive health and wellness benefits aligned with local standards
• Retirement and pension plans (region‑dependent)
• Annual personal development budget (€1,000 or equivalent) for courses, books, or coaching
• Monthly stipend to support open‑source projects you care about
• Regular team hackathons, off‑sites, and a collaborative, ambitious culture
• Transparent company communication and a strong focus on inclusion, diversity, and growth