Application Engineer Tier 1 — Troubleshooting & Support

ValGenesis; Lisboa; Híbrido; EUR 30 000 - 45 000; Tempo integral

Resumo da oferta

A leading digital validation platform provider in Lisbon seeks an Application Engineer Tier 1 to provide technical support and troubleshoot software issues. You will guide entry-level engineers, document troubleshooting processes, and collaborate with cross-functional teams to enhance internal operations. The ideal candidate has a background in the Life Sciences industry and possesses strong communication and problem-solving skills. This is a full-time position with a hybrid work schedule, offering growth within a dynamic environment.

Qualificações

• 1-2 years of experience in technical support or application engineering.
• Background in the Life Sciences Industry preferred.
• Excellent written and verbal communication skills required.

Responsabilidades

• Provide direct technical support and troubleshoot software issues.
• Guide entry-level engineers and contribute to system optimizations.
• Document troubleshooting steps for knowledge sharing.

Conhecimentos

Technical support

Software troubleshooting

Customer service

Problem-solving

Communication

Documentation

Formação académica

Bachelor’s degree in Computer Science, Engineering, IT, or related

Ferramentas

Microsoft Word

Microsoft Excel

Descrição da oferta de emprego

A leading digital validation platform provider in Lisbon seeks an Application Engineer Tier 1 to provide technical support and troubleshoot software issues. You will guide entry-level engineers, document troubleshooting processes, and collaborate with cross-functional teams to enhance internal operations. The ideal candidate has a background in the Life Sciences industry and possesses strong communication and problem-solving skills. This is a full-time position with a hybrid work schedule, offering growth within a dynamic environment.