Remote - Danish & English Customer Service Agent

Lingonova; Braga; À distance; EUR 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Food allowance

Remote work

Résumé du poste

Lingo-nova in Portugal seeks a Danish-speaking customer support specialist for a fully remote role serving a leading automotive group. You will handle Danish and English inquiries, maintain CRM records, and foster strong customer relationships while ensuring high-quality service.

The role offers a Monday-Friday Danish schedule with rotating shifts, weekends off, and a monthly gross of 1,500 EUR paid in 14 installments plus a daily meal allowance.

Qualifications

• Fluent or native-level Danish.
• Good English.
• Strong communication and interpersonal skills.
• Ability to work effectively in a remote environment.
• Preferably already living in Portugal.

Responsabilités

• Respond to customer requests by phone, chat and email
• Keep CRM records accurate and up to date with relevant customer information
• Build strong customer relationships through professional, empathetic and quick service
• Support customer retention and loyalty by making sure enquiries end with a successful outcome
• Work closely with team members and managementProactively flag emerging issues and suggest areas for improvement
• Help meet performance goals and the client's high standards for quality, efficiency and customer journey improvement

Connaissances

Danish (flu ent)

English (good)

Communication skills

Remote work ability

Portugal residency preferred

Description du poste

About the Role

Join a customer support team working fully remotely and become a main point of contact for customers of a leading automotive group. You will support customers in Danish and English, helping them with their requests and keeping the relationship between the company and its users strong. The role can be done from Braga or from any other location in Portugal.

What You'll Be Doing

• Respond to customer requests by phone, chat and email
• Keep CRM records accurate and up to date with relevant customer information
• Build strong customer relationships through professional, empathetic and quick service
• Support customer retention and loyalty by making sure enquiries end with a successful outcome
• Work closely with team members and managementProactively flag emerging issues and suggest areas for improvement
• Help meet performance goals and the client's high standards for quality, efficiency and customer journey improvement

What You Bring

• Fluent or native-level Danish
• Good English
• Strong communication and interpersonal skills
• Ability to work effectively in a remote environment
• Preferably already living in Portugal

Schedule & Work Model

• Fully remote
• Danish schedule: Monday to Friday, 07:00 to 19:00 (rotating shifts)
• Saturdays and Sundays off

Compensation & Benefits

• €1,500 gross, paid in 14 instalments per year
• Food allowance of €7.63 per working day

Relocation

• Candidates already living in Portugal are preferred, since the role is fully remote
• For candidates moving to Portugal, accommodation in Lisbon can exceptionally be provided if necessary