Danish & English Customer Service Agent

Lingonova; Braga; À distance; EUR 19 000 - 23 000; Plein temps

Avantages offerts par ce poste

Fully remote

14 instalments per year

Food allowance

Résumé du poste

Lingo-nova in Portugal is seeking a Danish-speaking customer support specialist to join a fully remote team serving customers of a leading automotive group. You will respond to inquiries by phone, chat and email, keeping CRM records up to date and building strong relationships with users.

Fluent Danish and good English are required, with remote-work experience preferred. The role offers a €1,500 gross monthly equivalent paid in 14 instalments, plus a daily meal allowance.

Qualifications

• Fluent or native-level Danish
• Good English
• Strong communication and interpersonal skills
• Ability to work effectively in a remote environment
• Preferably already living in Portugal

Responsabilités

• Respond to customer requests by phone, chat and email
• Keep CRM records accurate and up to date with relevant customer information
• Build strong customer relationships through professional, empathetic and quick service
• Support customer retention and loyalty by making sure enquiries end with a successful outcome
• Work closely with team members and management; proactively flag emerging issues and suggest areas for improvement
• Help meet performance goals and the client's high standards for quality, efficiency and customer journey improvement

Connaissances

Danish (fluent)

English (good)

Remote work

Customer service

Description du poste

About the Role

Join a customer support team working fully remotely and become a main point of contact for customers of a leading automotive group. You will support customers in Danish and English, helping them with their requests and keeping the relationship between the company and its users strong. The role can be done from Braga or from any other location in Portugal.

What You'll Be Doing

• Respond to customer requests by phone, chat and email
• Keep CRM records accurate and up to date with relevant customer information
• Build strong customer relationships through professional, empathetic and quick service
• Support customer retention and loyalty by making sure enquiries end with a successful outcome
• Work closely with team members and managementProactively flag emerging issues and suggest areas for improvement
• Help meet performance goals and the client's high standards for quality, efficiency and customer journey improvement

What You Bring

• Fluent or native-level Danish
• Good English
• Strong communication and interpersonal skills
• Ability to work effectively in a remote environment
• Preferably already living in Portugal

Schedule & Work Model

• Fully remote
• Danish schedule: Monday to Friday, 07:00 to 19:00 (rotating shifts)
• Saturdays and Sundays off

Compensation & Benefits

• €1,500 gross, paid in 14 instalments per year
• Food allowance of €7.63 per working day

Relocation

• Candidates already living in Portugal are preferred, since the role is fully remote
• For candidates moving to Portugal, accommodation in Lisbon can exceptionally be provided if necessary