Customer Support Agent | German & English | Fully Remote -

Lingo-nova; Braga; Remote; EUR 13,000 - 16,000; Full time

Benefits offered by this job

Food allowance

Job summary

Lingo-nova is seeking a remote customer support specialist to assist German and English-speaking customers for a well-known automotive group. You will handle inquiries via phone, chat, and email, documenting interactions in the CRM and collaborating with colleagues to enhance the customer journey.

The role requires a customer-centric approach, familiarity with automotive and digital products, and a commitment to staying updated on client offers and policies.

Qualifications

• Fluent or native-level German and English.
• Knowledge of automotive and digital products.
• Clear and accurate documentation skills.
• Strong collaboration and communication skills.
• A professional, warm and customer-centric attitude.
• Commitment to staying updated on client offers, policies and services.

Responsibilities

• Answer customer questions by phone, chat and email, representing the client with professionalism and enthusiasm.
• Use your knowledge of automotive and digital products to solve customer issues.
• Record interactions, resolutions and follow-ups clearly and accurately in the CRM.
• Work with colleagues to improve the overall customer experience.
• Stay up to date on the client's latest offers, policies and services.
• Bring warmth and enthusiasm to every interaction.
• Help meet performance goals and the client's high targets for quality, efficiency and customer journey improvement.

Skills

German and English fluency

Automotive product knowledge

Digital product knowledge

Clear documenting

Collaboration and communication

Customer-centric attitude

Portuguese resident (preferable)

Job description

About The Role

Join a customer support team working fully remotely and become the main point of contact for customers of a well-known automotive group. You will help customers in German and English and keep the relationship between the company and its users strong. The client is known for its commitment to quality, innovation and customer satisfaction.

What You'll Be Doing

• Answer customer questions by phone, chat and email, representing the client with professionalism and enthusiasm
• Use your knowledge of automotive and digital products to solve customer issues
• Record interactions, resolutions and follow-ups clearly and accurately in the CRM
• Work with colleagues to improve the overall customer experience
• Stay up to date on the client's latest offers, policies and services
• Bring warmth and enthusiasm to every interaction
• Help meet performance goals and the client's high targets for quality, efficiency and customer journey improvement

What You Bring

• Fluent or native-level German and English
• Knowledge of automotive and digital products
• Clear and accurate documentation skills
• Strong collaboration and communication skills
• A professional, warm and customer-centric attitude
• Commitment to staying updated on client offers, policies and services
• Preferably already living in Portugal

Schedule & Work Model

• Fully remote
• Rotating shifts, Monday to Sunday (24/7 coverage), following the German schedule
• Two rotating days off per week

Compensation & Benefits

• €1,055 gross, paid in 14 instalments per year
• Food allowance of €7.63 per working day

Relocation

• Candidates already living in Portugal are preferred, since the role is fully remote
• For candidates moving to Portugal, accommodation in Lisbon can exceptionally be provided if necessary