Remote CX Experience Lead: Insight-Driven Improvements

Jobgether; Portogallo; Remoto; EUR 88.000 - 96.000; Tempo pieno

Vantaggi offerti da questo lavoro

Remote work available within US/EMEA

Descrizione del lavoro

Jobgether, on behalf of a partner, is seeking a Customer Experience Manager based in Portugal to lead CX research, journey mapping, and improvement initiatives across product, tech, and operations. You will influence without authority, translate insights into actionable roadmaps, and collaborate with leaders across levels while traveling periodically for workshops.

This remote role requires strong facilitation, data fluency, and the ability to connect customer outcomes to business value.

Competenze

• Five+ years of professional experience in Customer Experience.
• Bachelor's degree or equivalent.
• Proven experience leading customer research, journey mapping, and improvement initiatives.
• Strong qualitative research skills, including planning, interviewing, synthesis, and recommendations.
• Data fluency with survey findings, dashboards and Excel.
• Excellent communication and stakeholder facilitation skills.
• Experience with CX measurement and VoC.

Mansioni

• Lead customer-centered research, journey mapping and insight generation.
• Develop customer experience improvements and service blueprints.
• Facilitate design-thinking workshops and prioritization sessions.
• Build roadmaps translating findings into concrete recommendations.
• Collaborate with product, technology and operations to implement changes.
• Measure outcomes and demonstrate impact on business performance.

Conoscenze

CX strategy

Stakeholder management

Qualitative research

Journey mapping

Data analysis

Excel

Facilitation

Communication

Formazione

Bachelor's degree or equivalent

Strumenti

Power BI

Qualtrics

Medallia

SurveyMonkey

Alchemer

UserTesting

Miro

Mural

SharePoint

Descrizione del lavoro

Jobgether, on behalf of a partner, is seeking a Customer Experience Manager based in Portugal to lead CX research, journey mapping, and improvement initiatives across product, tech, and operations. You will influence without authority, translate insights into actionable roadmaps, and collaborate with leaders across levels while traveling periodically for workshops.

This remote role requires strong facilitation, data fluency, and the ability to connect customer outcomes to business value.