Spanish & Basque-Speaking Customer Support Expert – Entertainment – Portugal

CloserHire; Portugal; Teletrabalho; EUR 10 000 - 14 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private Health Cover

Meal Allowance

Resumo da oferta

CloserHire is partnering with a leading international customer experience provider to recruit Basque- and Spanish-speaking Customer Support Experts for a remote role in Portugal. You will be the first point of contact for customers, handling account management, billing enquiries, and technical questions about products and features.

This full-time position requires working on a 24/7 rotating schedule from a remote setup in mainland Portugal, with relocation support and accommodation provided.

Qualificações

• Fluency in Castilian Spanish and Basque is required.
• English at B1 level or higher is required.
• Excellent communication and interpersonal skills are essential.
• Ability to work in a fast-paced, team-oriented environment.
• Willingness to work on a 24/7 rotating schedule.

Responsabilidades

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries promptly.
• Maintain high levels of customer satisfaction while meeting quality standards.
• Communicate clearly and professionally throughout interactions.

Conhecimentos

Spanish (Castilian)

Basque

English (B1)

Communication skills

Customer service

Technical troubleshooting

Teamwork

Descrição da oferta de emprego

Basque-speaking role in Portugal (remote). 1059.33 € with accomodation. Relocation support included.

At a glance

• Location: Portugal (remote)
• Languages: Basque
• Salary: 1059.33 € with accomodation
• Start: 16/11
• Relocation: supported — details below

Perks worth knowing about

• Private Health Cover
• Meal Allowance

About the role

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Basque-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon

What you'll do

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

What we're looking for

• Full professional fluency in Castilian Spanish
• Full professional fluency in Basque
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and attentive to detail
• Ability to work effectively in a fast-paced and team-oriented environment
• Comfortable assisting customers with technical troubleshooting
• Availability to work on a 24/7 rotating shift schedule

Salary

1059.33 € with accomodation

Benefits

• Remote work from mainland Portugal
• Full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract Holiday and Christmas allowances
• Meal allowance provided via debit card
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
• Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service

Relocation support

• permanent accomodation provided - check project files in drive
• Notes: candidates need to first pass duplicate check and then pass the following test:

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and large international communities in Lisbon and Porto that make arriving alone far less daunting.

How the process works

• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.