Spanish & Catalan-Speaking Customer Support Expert – Entertainment – Portugal

CloserHire; Lisboa; Hybrid; EUR 11,000 - 13,000; Full time

Benefits offered by this job

Private Health Cover

Meal Allowance

Job summary

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Catalan-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon.

You will be the first point of contact for customers, handling account management, billing enquiries, technical issues, and product questions.

Qualifications

• Full professional fluency in Castilian Spanish.
• Full professional fluency in Catalan.
• English at B1 level or higher.
• Excellent communication and interpersonal skills.
• Strong passion for customer service and problem-solving.
• Comfortable working with technology and digital platforms.
• Empathetic, adaptable, and attentive to detail.
• Ability to work effectively in a fast-paced and team-oriented environment.
• Comfortable assisting customers with technical troubleshooting.
• Availability to work on a 24/7 rotating shift schedule.

Responsibilities

• Deliver professional, friendly, and empathetic customer support.
• Assist customers with account management and billing enquiries.
• Troubleshoot technical issues and provide effective solutions.
• Provide accurate information about streaming products, services, and features.
• Identify customer needs and resolve enquiries in a timely manner.
• Maintain high levels of customer satisfaction while meeting quality and performance standards.
• Communicate clearly and professionally throughout every customer interaction.
• Maintain a positive and customer-centric approach.
• Work within a multicultural and collaborative customer support environment.
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays.

Skills

Spanish (Castilian)

Catalan

English (B1+)

Communication skills

Customer service

Problem solving

Tech-savvy

Multitasking

Job description

Catalan-speaking Spanish & Catalan-Speaking Customer Support Expert – Entertainment & — Portugal (remote). 1059.33 € with accomodation. Relocation support included.

At a glance

• Location: Portugal (remote)
• Languages: Catalan
• Salary: 1059.33 € with accomodation
• Start: 16/11
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading international customer experience provider to recruit Spanish and Catalan-speaking Customer Support Experts for one of the world’s leading entertainment and streaming platforms. In this role, you will be the first point of contact for customers, helping them with account management, billing enquiries, technical issues, and questions about products and features. This is a remote position within mainland Portugal, with occasional attendance at a Lisbon

What you'll do

• Deliver professional, friendly, and empathetic customer support
• Assist customers with account management and billing enquiries
• Troubleshoot technical issues and provide effective solutions
• Provide accurate information about streaming products, services, and features
• Identify customer needs and resolve enquiries in a timely manner
• Maintain high levels of customer satisfaction while meeting quality and performance standards
• Communicate clearly and professionally throughout every customer interaction
• Maintain a positive and customer-centric approach
• Work within a multicultural and collaborative customer support environment
• Work on a 24/7 rotating schedule, including nights, weekends, and public holidays

What we're looking for

• Full professional fluency in Castilian Spanish
• Full professional fluency in Catalan
• English at B1 level or higher
• Excellent communication and interpersonal skills
• Strong passion for customer service and problem-solving
• Comfortable working with technology and digital platforms
• Empathetic, adaptable, and attentive to detail
• Ability to work effectively in a fast-paced and team-oriented environment
• Comfortable assisting customers with technical troubleshooting
• Availability to work on a 24/7 rotating shift schedule

Salary

1059.33 € with accomodation

Perks worth knowing about

• Private Health Cover
• Meal Allowance

Benefits

• Remote work from mainland Portugal
• Full-time position of 40 hours per week 8-hour shifts with an additional lunch break 24/7 rotating schedule from Monday to Sunday
• Approximately 2 weeks of comprehensive initial training, delivered in English
• Training covering systems, products, services, customer management, and on-the-job activities
• Health insurance from the first day of the employment contract Holiday and Christmas allowances
• Meal allowance provided via debit card
• Relocation accommodation option for eligible candidates living more than 100 km from the workplace
• Initial employment contract with an expected duration of 12 months, with the possibility of a permanent employment relationship after two years
• Portuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to the applicable rules
• Opportunity to work within an international and multicultural environment supporting a globally recognised entertainment service

Relocation support

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.