Remote Customer Support Advisor — Portugal (Evening/Night Shift)

Otonomee; Portugal; Remote; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Fully Remote

Night shift allowance

Internet allowance €20

Meal allowance €10.46

Home office allowance

Online Gym and Wellbeing Studio

Job summary

Otonomee is seeking a tech‑savvy Customer Support Advisor for a fully remote role based in Portugal. The position involves assisting customers by phone and email, solving problems, and maintaining knowledge resources. Strong English skills and 2–3 years in customer support are essential.

You’ll join a fast-paced, collaborative team with opportunities for growth and ongoing training, plus a night shift allowance and monthly internet and meal supplements.

Qualifications

• 2–3 years in customer support, with emphasis on live interactions (phone/email).
• Excellent English written and verbal communication skills.
• Experience handling US/UK/Australian/NZ customers is a plus.

Responsibilities

• Provide prompt, friendly support to customers via phone and email.
• Respond to inquiries with empathy and professionalism.
• Troubleshoot tier 1 issues and guide customers to solutions.
• Maintain and improve internal knowledge bases and resources.
• Collaborate with teams to share insights and prevent recurring problems.

Skills

Customer support

English proficiency

Tech-savvy

Problem solving

Empathy

Communication

Tools

CRM software

Job description

Otonomee is seeking a tech‑savvy Customer Support Advisor for a fully remote role based in Portugal. The position involves assisting customers by phone and email, solving problems, and maintaining knowledge resources. Strong English skills and 2–3 years in customer support are essential.

You’ll join a fast-paced, collaborative team with opportunities for growth and ongoing training, plus a night shift allowance and monthly internet and meal supplements.