Night-Shift UK Customer Service Advisor - WFH (Portugal)

KultureTalent - Global Talent; Lisboa; Remoto; EUR 23.000 - 32.000; Tempo integral

Resumo da vaga

KultureTalent - Global Talent in Portugal is seeking a UK Customer Service Advisor for night shifts, working from home. You will handle general inquiries and support issues via email, chat, and social channels, delivering friendly and accurate assistance to UK customers.

The ideal candidate is a native or near-native English speaker, based in Portugal, comfortable with Microsoft Office, and able to adapt voice across private and public channels. Night availability and reliability are essential.

Qualificações

• Native or near-native English for UK market support.
• Availability to work night shifts.
• Based in Portugal with remote work setup.
• Experience in customer service is a plus.

Responsabilidades

• Assist users with general inquiries and support issues via email, chat, and social channels.
• Adapt the brand voice for both private and public communications.
• Respond to escalations and document relevant case information.
• Triage requests and escalate to higher tiers as defined.

Conhecimentos

Native English

Night shifts availability

Customer service experience

Dynamic and proactive

Ferramentas

Microsoft Office

Descrição da vaga

KultureTalent - Global Talent in Portugal is seeking a UK Customer Service Advisor for night shifts, working from home. You will handle general inquiries and support issues via email, chat, and social channels, delivering friendly and accurate assistance to UK customers.

The ideal candidate is a native or near-native English speaker, based in Portugal, comfortable with Microsoft Office, and able to adapt voice across private and public channels. Night availability and reliability are essential.