Remote Onboarding Support—English & Portuguese

Otonomee; Portugal; Remote; EUR 14,000 - 17,000; Full time

Benefits offered by this job

Fully remote in Portugal

Salary paid in 14 installments

Night shift allowance

Internet allowance

Meal allowance

Equipment provided

Home office allowance

Wellbeing/gym access

Growth opportunities

Team events

Job summary

Otonomee is seeking a dedicated Onboarding Customer Support Advisor for Momence, a remote opportunity based in Portugal. You will deliver prompt onboarding guidance by phone and email in English and Portuguese, helping new customers set up and understand the platform.

You’ll educate customers on best practices, troubleshoot tier 1 issues, and collaborate with teams to improve processes. A strong focus on empathy, clarity, and continuous learning is essential.

Qualifications

• 2-3 years in customer support, with emphasis on phone interactions.
• Fluent in English and Portuguese.
• Comfortable with technology and troubleshooting Tier 1 issues.
• Excellent communication and empathy in customer interactions.

Responsibilities

• Provide onboarding support to Momence customers via phone and email in English and Portuguese.
• Educate customers on system setup, usage, and best practices.
• Identify and help resolve recurring issues, contributing to internal improvements.
• Maintain and update knowledge base and internal resources.
• Demonstrate active listening and clear communication with customers.

Skills

Customer support

Phone support

English proficiency

Portuguese proficiency

Tech-savvy

Job description

Otonomee is seeking a dedicated Onboarding Customer Support Advisor for Momence, a remote opportunity based in Portugal. You will deliver prompt onboarding guidance by phone and email in English and Portuguese, helping new customers set up and understand the platform.

You’ll educate customers on best practices, troubleshoot tier 1 issues, and collaborate with teams to improve processes. A strong focus on empathy, clarity, and continuous learning is essential.