Remote Customer Success Specialist — End-to-End Luxury Travel

searadar; Cascais; Presencial; EUR 38 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Fully remote

High autonomy

International client exposure

Career growth in CS

Resumo da oferta

Searadar is seeking a Customer Success Specialist to own the end-to-end customer journey for our Tourist team. You’ll proactively craft exceptional experiences, coordinate multi-step travel arrangements, and resolve issues independently to delight clients worldwide.

Ideal candidates bring experience in travel, hospitality, events, or logistics, plus strong ownership, problem-solving, and communication skills. English and Russian fluency required; remote role with international exposure.

Qualificações

• Experience in travel, hospitality, events, concierge services, tourism, logistics, or another customer-facing industry involving complex service delivery.
• Experience organizing multi-step customer experiences rather than simply following a standard support process.
• Fluent English and Russian, both written and spoken.
• Ownership and proactivity—you notice what needs to be done and take action without waiting for instructions.
• Excellent problem-solving skills and the ability to make logical decisions independently.
• Strong organizational and coordination skills with attention to detail.
• Excellent communication and relationship-building skills.
• A genuinely customer-oriented mindset and understanding of what creates an outstanding customer experience.
• Experience in yachting, TravelTech, premium travel, or luxury hospitality is a strong plus.

Responsabilidades

• Own the customer experience throughout the entire post-booking journey.
• Coordinate complex travel arrangements around the charter, including transfers, additional transportation, logistics, and other services.
• Understand individual client needs and proactively suggest solutions that improve their overall experience.
• Handle unexpected situations quickly and independently, finding practical solutions without waiting for step-by-step instructions.
• Organize additional services and thoughtful touches when appropriate — from special arrangements to client compliments.
• Communicate with clients through phone, email, and messengers and maintain a high level of service throughout their journey.
• Coordinate with charter companies, yacht owners, suppliers, and other partners to ensure smooth service delivery.
• Manage escalations and resolve issues while protecting both customer satisfaction and the company's interests.
• Work closely with Sales, Finance, and other internal teams to ensure a seamless customer journey.
• Identify recurring customer issues and suggest improvements to processes and service standards.

Conhecimentos

Ownership

Proactivity

Problem solving

Communication

Customer focus

Coordination

Descrição da oferta de emprego

Searadar is seeking a Customer Success Specialist to own the end-to-end customer journey for our Tourist team. You’ll proactively craft exceptional experiences, coordinate multi-step travel arrangements, and resolve issues independently to delight clients worldwide.

Ideal candidates bring experience in travel, hospitality, events, or logistics, plus strong ownership, problem-solving, and communication skills. English and Russian fluency required; remote role with international exposure.