remote Customer Service Support

Boeva Tech; Lisboa; Hybrid; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Private health insurance

Meal card

Holiday bonuses

Relocation support

Job summary

Boeva Tech in Lisbon is seeking a Customer Service Support Specialist fluent in Dutch to join a diverse, international team. You will help customers via phone and email, guiding them through orders, deliveries, payments and returns from a remote setup within continental Portugal.

You will support external sellers, provide product guidance, and escalate issues when needed. The role emphasizes strong communication, problem-solving, and a customer-first mindset, with English proficiency required.

Qualifications

• Speak Dutch fluently (written and spoken) and have a good command of English.
• Experience in customer service is preferred but not mandatory.
• Strong problem-solving skills and enjoy helping others.
• Clear and empathetic communicator with a customer-first approach.
• Proficient with basic computer tools and willing to learn new systems.

Responsibilities

• Provide friendly and professional customer support via phone and email.
• Listen to customers' questions and concerns and deliver tailored solutions.
• Assist with orders, deliveries, payments, and returns.
• Act as the point of contact for external sellers, ensuring seamless operations.
• Offer guidance on digital products and e-services.
• Escalate and route unresolved issues to the appropriate departments.

Skills

Dutch fluency

English proficiency

Customer service

Problem solving

Empathetic communicator

Tools

CRM software

Helpdesk software

Job description

Are you fluent in Dutch and passionate about delivering top-notch customer experiences? Join one of the Netherlands' largest e-commerce platforms as a Customer Service Support Specialist and be part of a dynamic, international team in beautiful Lisbon, Portugal.

This is your chance to support a market leader offering over 6 million products, ranging from books and entertainment to cutting-edge electronics and toys.

Why This Role Stands Out

• Relocation made easy: Comprehensive support to settle into Portugal.

• Career-building opportunity: Join a fast-growing company in the thriving e-commerce sector.

• Work-life balance: Flexible working hours with an additional lunch break.

• Inclusive environment: Enjoy working in a multicultural and innovative workplace.

Your Key Responsibilities

As a Customer Service Support Specialist, you will:

• Provide friendly and professional customer support via phone and email.

• Listen to customers' questions and concerns and deliver tailored solutions.

• Assist with orders, deliveries, payments, and returns.

• Act as the point of contact for external sellers, ensuring seamless operations.

• Offer guidance on digital products and e-services.

• Escalate and route unresolved issues to the appropriate departments.

What We're Looking For

You'll be a great fit if you:

• Speak Dutch fluently (written and spoken) and have a good command of English.

• Have experience in customer service (preferred but not mandatory).

• Possess strong problem-solving skills and enjoy helping others.

• Are a clear and empathetic communicator with a customer-first approach.

• Are proficient with basic computer tools and willing to learn new systems.

Compensation & Benefits

Salary Packages:

• €1,109,32 gross/month (with room allowance).

• €1,434.82gross/month (without room allowance).

Training Program:

• €256.32 per 6 working days

• Comprehensive training delivered in English.

Additional Benefits:

• Private health insurance for your peace of mind.

• Meal card and holiday bonuses.

Relocation Support

We'll make your move to Portugal stress-free with:

• Airport pick-up and administrative registration assistance.

• Reimbursement of initial flight expenses.

• Annual two-way flight ticket to your home country (EU residents).

• Fully furnished shared accommodation, including utilities (water, electricity, internet, cable TV).

Accommodation Details:

• Stay in company-rented apartments for at least 14 months.

• Fully equipped rooms, with essentials like bedsheets, pillows, and towels provided.

Work Schedule & Location

• Hours: 40 hours/week, Monday to Sunday, shifts between 07:00 and 23:00 (8-hour workday + 1-hour lunch break).

• Location: Lisbon, Portugal.

• Working Model: Remote within continental Portugal.

Training starts: 10/08, 7/09, 26/10

Hiring Process

1. Step 1: Application review.

2. Step 2: Online language tests.

3. Step 3: Client interview.

Contract Details:

• 1-month trial period applies.

• Temporary contract with potential for renewal or permanency.