Customer Support Specialist – Dutch Market | Remote Portugal

Hartmann Recruitment; Braga; Remote; EUR 17,000 - 18,000; Full time

Benefits offered by this job

Health insurance from day one

Full equipment provided

Language classes

Growth opportunities

International work culture

Job summary

Hartmann Recruitment is hiring a fully remote Dutch-speaking customer support specialist. You will handle the customer journey from order issue to resolution, across phone, email, and chat, while ensuring compliance with PCI and GDPR and meeting internal KPI targets.

You’ll work 40 hours per week, from home, supporting mainland Portugal. Prior SAP/back-office exposure is a plus, and English communication is used for internal training and coordination.

Qualifications

• Native Dutch required (or near-native).
• English at B2 level (training and internal communication in English).
• Experience with back-office tools or SAP is a plus.

Responsibilities

• Handle customer queries via phone, email and chat.
• Manage returns, refunds and payment transactions.
• Investigate delivery issues and coordinate with carriers.
• Review orders and handle business-related requests.
• Work with financial institutions and internal teams when needed.
• Apply PCI and GDPR standards when handling data.
• Use internal Knowledge Base to identify complex cases and escalate.

Skills

Dutch (native)

English B2

KPI mindset

Attention to detail

Decision-making

Tools

SAP

Back-office systems

Job description

You speak Dutch, you live in Portugal, and you're looking for a job you can actually do from home. This one's for you.

We're hiring for a fully remote customer support role based anywhere in mainland Portugal. You'll be supporting Dutch-speaking customers for one of the most recognized tech brands in the world -probably the device is in your pocket right now.

What you'll be doing

You'll be responsible for the customer journey - from the moment something goes wrong with an order to the moment it's resolved. That means:

• Handling customer queries via phone, email, and chat
• Managing returns, refunds, and payment transactions
• Investigating delivery issues and coordinating with carriers and couriers
• Reviewing orders and handling business-related requests
• Working with financial institutions and internal teams when needed
• Applying PCI and GDPR standards when handling sensitive customer data
• Using an internal Knowledge Base to identify complex cases and elevate them to the right team
• Shifts run on rotation, Monday to Sunday, between 07:00 and 00:00, 40 hours per week.

What you bring

• Native or near-native Dutch (Mandatory)
• English at B2 level (training and internal communication are in English)
• An eye for detail and enough confidence to make decisions without someone looking over your shoulder
• Comfortable working towards personal and team KPIs
• Back-office or SAP experience is a big plus, but we're not going to turn you away for not having it

What you need to have in place

• Living in mainland Portugal
• Valid NIF number and CRUE registration
• A stable internet connection at home

The offer

• Gross salary between €1,500 and €1,600/month, depending on working days and your performance bonus
• Full equipment provided
• Health insurance from day one
• A 1-year Portuguese employment contract
• Access to language classes, sports activities and social event
• A modern, international work culture with growth opportunities