Remote Crypto Chat Support Associate (French/English)

SupportYourApp; Lisboa; Teletrabalho; EUR 25 722 - 34 296; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Opportunity to cooperate fully remotely

Inclusive international environment

Rewards for referring friends

A culture built on trust

Resumo da oferta

A global customer support provider is seeking a proactive Chat Support Consultant to deliver outstanding service in the crypto trading space. This remote role requires native French and excellent English communication skills, along with live chat support experience. You will manage customer inquiries efficiently while maintaining strong relationships and understanding customer needs in a fast-paced environment. Join this inclusive and multicultural team and take advantage of flexible scheduling and a supportive company culture.

Qualificações

• 6-12 months of live chat support experience, preferably in crypto or financial services.
• Understanding customer needs and delivering feedback to management.
• Strong analytical and logical thinking.

Responsabilidades

• Deliver outstanding customer support in crypto trading.
• Build strong customer relationships via live chat and email.
• Provide accurate information and solutions to customer requests.
• Continuously seek ways to improve team performance.

Conhecimentos

Native French speaker

Excellent English communication skills (C1)

Live chat support experience

Basic financial knowledge

CRM experience in Salesforce

Analytical and problem-solving skills

Descrição da oferta de emprego

A global customer support provider is seeking a proactive Chat Support Consultant to deliver outstanding service in the crypto trading space. This remote role requires native French and excellent English communication skills, along with live chat support experience. You will manage customer inquiries efficiently while maintaining strong relationships and understanding customer needs in a fast-paced environment. Join this inclusive and multicultural team and take advantage of flexible scheduling and a supportive company culture.