(native French) Chat Support Consultant, crypto (Remote)

SupportYourApp; Braga; Teletrabalho; EUR 36 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Rewards for referring friends

Internal health policy

Clear agreement terms

Resumo da oferta

A global support services provider is seeking a Chat Support Consultant to deliver exemplary customer support in crypto trading, primarily through live chat and email. The ideal candidate should be a native French speaker with excellent English skills, possess at least 6-12 months of relevant experience, and have basic financial knowledge. This role offers the flexibility of remote work within a supportive and multicultural team environment, aiming for skill development and effective performance. Compensation will be provided in USD.

Qualificações

• Native French speaker and excellent English communication skills (at least C1 level).
• 6-12 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience.
• Crypto industry knowledge preferred

Responsabilidades

• Deliver outstanding customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Provide valid, accurate information and solutions to customer requests.
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the trading platform and market conditions
• Understand customers' needs and provide feedback to management
• Seek ways to improve team performance and efficiency
• Adapt to a fast-paced environment with weekend/holiday shifts

Conhecimentos

Native French speaker

Excellent English communication skills

Live chat support experience

Basic financial knowledge

CRM experience in Salesforce

Strong analytical skills

Problem-solving skills

Proactive attitude

Ferramentas

Salesforce CRM

Descrição da oferta de emprego

(native French) Chat Support Consultant, crypto (Remote)

Who are we? SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

What you will do

• Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up-to-date knowledge of the company's trading platform and general market conditions
• Understand customers' needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be part of a fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role

• Native French speaker and excellent English communication skills (at least C1 level)
• At least 6-12 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience
• Crypto industry knowledge
• CRM experience in Salesforce
• Strong analytical, logical thinking, and problem-solving skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Will be a great plus

• Basic financial knowledge or payment/banking experience

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, plus internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn. If you’re a proactive Support Specialist who thrives on solving problems and delivering outstanding service, send us your CV in English to collaborate with us. Over 1200+ specialists already deliver exceptional customer experiences with SupportYourApp. Refer someone and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.