Remote Cruise Planner - Turn Dreams Into Bookings

Elite Escapes; Faro; A distancia; EUR 25.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Flexible scheduling

Descripción de la vacante

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn cruise dreams into confirmed vacations. You will match travelers with ships, itineraries, cabins, and on-board experiences using destination knowledge and a consultative sales approach.

Responsibilities include understanding client preferences, recommending options, handling bookings, and building long-term loyalty through exceptional service across email, chat, and phone.

Responsabilidades

• Connect with clients to understand preferred destinations, travel style, budget, dates, group size, and cruise must-haves.
• Recommend cruise line, ship, itinerary, stateroom, dining package, shore excursions, and add-ons based on travelers' needs.
• Turn inquiries into confirmed cruise vacations through email, chat, and phone with energy, accuracy, and a client-first approach.
• Explain cruise options clearly, including cabin categories, deposits, payment plans, travel protection, onboard packages, and port requirements.
• Handle booking details, special requests, changes, payments, upgrades, and pre-cruise questions with professionalism and care.
• Resolve concerns quickly and confidently, helping clients feel supported from quote through embarkation and return home.
• Share valuable cruise insights—best sailings for families, romantic itineraries, hidden-gem ports, seasonal opportunities, and limited-time promotions.
• Build post-booking relationships that encourage repeat sailings, referrals, reviews, and long-term client loyalty.

Descripción del empleo

Elite Escapes is seeking a Remote Cruise Planner (Sales-Focused) to help clients turn cruise dreams into confirmed vacations. You will match travelers with ships, itineraries, cabins, and on-board experiences using destination knowledge and a consultative sales approach.

Responsibilities include understanding client preferences, recommending options, handling bookings, and building long-term loyalty through exceptional service across email, chat, and phone.