Remote Application Support Engineer - APIs & Microservices

syffer by LUZA; Lisboa; Presencial; EUR 32 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Remote work whenever possible

Work equipment provided

Benefits plan

Resumo da oferta

Syffer by LUZA, a Portugal-based consulting firm, seeks an experienced Application Support specialist to maintain distributed microservices platforms. You will monitor incidents, troubleshoot APIs, manage ITSM requests, and collaborate with development and infrastructure teams to ensure service continuity.

The ideal candidate has 3+ years of relevant experience, OpenShift container platforms, API Connect familiarity, SQL basics, and familiarity with Kibana and Dynatrace.

Qualificações

• More than 3 years of experience providing application support in distributed microservices environments.
• Experience with containerized platforms, preferably OpenShift.
• Experience supporting APIs, ideally using IBM API Connect.
• Good understanding of SQL and basic data analysis/troubleshooting.
• Experience with ITSM tools, such as ServiceNow.
• Familiarity with frontend triage and troubleshooting in React/Angular environments.
• Experience using Application Performance Monitoring tools, such as Dynatrace.
• Comfort with analyzing application logs via Kibana.
• Working knowledge of Python for automation or support tasks.
• Strong analytical and problem-solving skills with cross-system diagnosis.

Responsabilidades

• Provide functional and operational support for applications in distributed microservices environments.
• Monitor, investigate, and resolve incidents and service requests to ensure platform stability.
• Support and troubleshoot APIs and coordinate resolutions with teams.
• Perform application issue analysis using logs, monitoring tools, and diagnostics.
• Work with ITSM platforms to manage incidents, requests, problems, and changes.
• Collaborate with development, infrastructure, and business teams for timely production issue resolutions.
• Contribute to root cause analysis and continuous service improvement.
• Support application monitoring activities and identify potential issues early.
• Provide out-of-hours support to ensure critical service availability.

Conhecimentos

App support

OpenShift

APIs troubleshooting

SQL basics

ITSM tools

Kibana logs

React/Angular

Python automation

On-call support

Dynatrace

Ferramentas

OpenShift

ServiceNow

Dynatrace

Kibana

React

Angular

Descrição da oferta de emprego

Syffer by LUZA, a Portugal-based consulting firm, seeks an experienced Application Support specialist to maintain distributed microservices platforms. You will monitor incidents, troubleshoot APIs, manage ITSM requests, and collaborate with development and infrastructure teams to ensure service continuity.

The ideal candidate has 3+ years of relevant experience, OpenShift container platforms, API Connect familiarity, SQL basics, and familiarity with Kibana and Dynatrace.