Hybrid App Support Engineer - Keep Critical Apps Running

Hexa Consulting; Lisboa; Híbrido; EUR 15 000 - 18 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Mental health support

Learning & certifications

Flexible work

Childcare vouchers

Team events

Upskilling in information security

Resumo da oferta

Hexa Consulting in Lisbon is seeking an Application Support Engineer to manage incidents, service requests and information inquiries for business-critical insurance applications. The role is hybrid with regular on-site collaboration in Moscavide.

You will troubleshoot issues with IT teams, enhance deployment automation, support testing and change activities, and contribute to capacity planning and cost optimization. English proficiency and at least 3 years in application support are required.

Qualificações

• 3+ years of experience in application support or IT operations.
• Experience supporting IaaS-based applications in production and non-production environments.
• Professional working proficiency in English.
• Ability to coordinate with technical teams and business users in incident, change and release contexts.
• Structured, responsible and solution-oriented approach to troubleshooting and service continuity.
• Availability for a hybrid work model in the Lisbon area, with on-site presence in Moscavide twice per week.

Responsabilidades

• Support business users by managing incidents, service requests and information inquiries.
• Analyze production issues, coordinate fixes and contribute to resolution within agreed service levels.
• Troubleshoot application and infrastructure-related incidents in collaboration with network, infrastructure and other IT teams.
• Communicate clearly with business stakeholders during major incidents and critical service situations.
• Automate deployment and configuration activities to improve efficiency, consistency and reliability.
• Perform application parametrization, installation and validation in UAT environments.
• Coordinate application parametrization and installation activities for preproduction and production environments.
• Support the analysis of new business requirements and assess change request impacts with technical stakeholders.
• Contribute to infrastructure lifecycle activities, including disaster recovery tests, backup restore exercises and certificate renewals.
• Develop and execute test plans to validate application changes and operational updates.
• Support compliance with security, control and data privacy requirements.
• Contribute to operational reporting, business meetings, capacity planning and infrastructure cost optimization activities.
• Provide planned support during critical periods, including occasional weekend coverage up to twice per year.

Conhecimentos

Incident management

Troubleshooting

Stakeholder communication

English proficiency

Collaboration with IT teams

Formação académica

Bachelor’s or Master’s degree in Computer Science or IT

Ferramentas

SQL Server

MongoDB

Azure

Shell scripting

Descrição da oferta de emprego

Hexa Consulting in Lisbon is seeking an Application Support Engineer to manage incidents, service requests and information inquiries for business-critical insurance applications. The role is hybrid with regular on-site collaboration in Moscavide.

You will troubleshoot issues with IT teams, enhance deployment automation, support testing and change activities, and contribute to capacity planning and cost optimization. English proficiency and at least 3 years in application support are required.