Regional Sales Manager

Pandora A/S; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Pandora is seeking a Regional Sales Manager to lead multi-site store teams across the region, driving sales, profitability and an exceptional customer experience. You will align with global standards while tailoring local execution and visual merchandising to maximize opportunities.

You will recruit, coach and develop Store Managers, partner with HR and Training, and travel up to 80% to support field teams and implement initiatives that raise service levels and KPI performance.

Qualificações

• Extensive retail management experience in a global organisation.
• Proven track record delivering in a multi-site field role.
• Customer-centric, service-focused leadership with KPI drive.
• Fluent Portuguese and English, strong collaboration skills.
• Inspiring leader with talent development and coaching ability.
• Creative flair for visual merchandising and store standards.
• Availability to travel up to 80% of the time.

Responsabilidades

• Lead, inspire and develop Store Managers and teams to achieve targets and KPIs.
• Drive sales, profitability and customer experience across the region.
• Ensure global VM standards and best-in-class brand execution.
• Partner with HR, Retail Ops, Training and Merchandising to maximise potential.
• Coach and train teams through workshops and face-to-face sessions.
• Provide market feedback and implement data-driven improvements.

Conhecimentos

People management

Sales leadership

Communication

Training & coaching

Visual merchandising

Strategic partnerships

Travel availability

Descrição da oferta de emprego

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The Regional Sales Manager will build high performing teams and strategically drive sales and profitability within our ‘Owned and Operated’ stores whilst retaining a customer-centric approach at all times. Global and local brand standards must be executed consistently, commercially and efficiently. The RSM will be responsible for building strong partnerships with key stakeholders in order to maximize the people, product & operational opportunities within the region.

Key Responsibilities for the RSM include:

People

• Lead, inspire and develop your people to build committed and high-performing Store Managers and teams.
• Adapt leadership and coaching styles to accommodate the varying experience levels across; people management & development, selling, stock and operational excellence and visual merchandising
• Promote an inclusive and diverse culture in line with the Pandora Brand Values
• Champion a positive and flexible work culture, promoting continuous improvement and effective change
• Develop and invest in talent to create a robust internal talent pipeline and succession plan
• Recruit A-Class talent into your teams

Performance and Standards

• Successfully drive sales performance to achieve sales targets and store KPIs for the nominated territory
• Coach and lead Store Managers and teams to maximise sales & profitability and to deliver high standards of operational execution
• Lead and deliver ‘best in class’ customer experience, brand initiatives and operational standards across all stores
• Excellent execution of global VM standards, influenced by global market expertise

Partnerships, Training and Communication

• Business partner closely with HR, Retail ops, Training and Merchandising in order to maximize potential in people, product and sales
• Partnering with the ‘Sales Training’ team to develop training programs to deliver business results
• Cultivate and maintain strong relationships with store teams
• Facilitate face-to-face training/workshops for store teams
• Ensure all Retail communications are shared timely and aligned with Group Communications standards

Process, Analysis and Administration

• Analysis of business performance, data and reporting to identify commercial opportunities, implement change and corrective actions where appropriate
• Understand industry standards and benchmarks and seek ideas to ensure Pandora is a market leader in service and operational standards
• Improve regional stock loss and accuracy
• Manage payroll in line with business expectations
• Provide product, customer and local market feedback to the wider business

MORE ABOUT YOU

• Extensive retail management experience within a global organisation and a proven track record of successfully delivering in a similar multi-site field management role (e.g. Multi‑Site Manager, Area Manager, District Manager)
• Experience of running high profile region with a high turnover
• A customer centric and service focused team leader with a target driven and sales-focused mentality
• Excellent communicator, fluent in Portuguese and English (verbal and written) with strong collaboration and influencing skills
• An inspiring leader, coach and mentor with excellent people development skills
• A creative flair with experience in visual merchandising
• Availability to travel 80% of the time

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.