Regional Sales Manager

Pandora; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Pandora is seeking a Regional Sales Manager to lead and develop Store Managers across the designated region, driving sales, profitability and exceptional customer service. The role requires strong leadership, stakeholder collaboration, and a track record in multi-site management within a global retail environment.

Willingness to travel up to 80% is essential. Headquartered in Copenhagen, Pandora emphasizes sustainable luxury and inclusive culture.

Qualificações

• Extensive retail management experience in a global organisation.
• Experience running a high-turnover region.
• Customer-centric and service-focused leadership.

Responsabilidades

• Lead, inspire and develop Store Managers and teams to high performance.
• Adapt leadership and coaching styles across experience levels.
• Promote inclusive culture aligned with Pandora Brand Values.
• Champion a positive and flexible work culture with continuous improvement.
• Develop talent pipelines and succession plans.
• Recruit A‑Class talent into your teams.
• Drive sales performance and store KPIs for the territory.
• Coach Managers to maximise sales and profitability and maintain high operational standards.
• Deliver best-in-class customer experience and brand initiatives across stores.
• Execute global visual merchandising standards.

Conhecimentos

Retail management

People development

Sales leadership

Portuguese & English

Travel60-80%

Microsoft Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Location - Faro. Scope: South Lisbon to Algarve. The Regional Sales Manager will build high performing teams and strategically drive sales and profitability within our ‘Owned and Operated’ stores whilst retaining a customer‑centric approach at all times. Global and local brand standards must be executed consistently, commercially and efficiently. The RSM will be responsible for building strong partnerships with key stakeholders in order to maximize the people, product & operational opportunities within the region.

Key Responsibilities For The RSM Include

People

• Lead, inspire and develop your people to build committed and high-performing Store Managers and teams.
• Adapt leadership and coaching styles to accommodate the varying experience levels across; people management & development, selling, stock and operational excellence and visual merchandising
• Promote an inclusive and diverse culture in line with the Pandora Brand Values
• Champion a positive and flexible work culture, promoting continuous improvement and effective change
• Develop and invest in talent to create a robust internal talent pipeline and succession plan
• Recruit A-Class talent into your teams

Performance and Standards

• Successfully drive sales performance to achieve sales targets and store KPIs for the nominated territory
• Coach and lead Store Managers and teams to maximise sales & profitability and to deliver high standards of operational execution
• Lead and deliver ‘best in class’ customer experience, brand initiatives and operational standards across all stores
• Excellent execution of global VM standards, influenced by global market expertise

Partnerships, Training and Communication

• Business partner closely with HR, Retail ops, Training and Merchandising in order to maximize potential in people, product and sales
• Partnering with the ‘Sales Training’ team to develop training programs to deliver business results
• Cultivate and maintain strong relationships with store teams
• Facilitate face-to-face training/workshops for store teams
• Ensure all Retail communications are shared timely and aligned with Group Communications standards

Process, Analysis and Administration

• Analysis of business performance, data and reporting to identify commercial opportunities, implement change and corrective actions where appropriate
• Understand industry standards and benchmarks and seek ideas to ensure Pandora is a market leader in service and operational standards
• Improve regional stock loss and accuracy
• Manage payroll in line with business expectations
• Provide product, customer and local market feedback to the wider business

More About You

• Extensive retail management experience within a global organisation and a proven track record of successfully delivering in a similar multi-site field management role (e.g. Multi-Site Manager, Area Manager, District Manager)
• Experience of running high profile region with a high turnover
• A customer centric and service focused team leader with a target driven and sales-focused mentality
• Excellent communicator, fluent in Portuguese and English (verbal and written) with strong collaboration and influencing skills
• An inspiring leader, coach and mentor with excellent people development skills
• A creative flair with experience in visual merchandising
• Proficient using Microsoft Office
• Availability to travel 80% of the time

About Pandora

Pandora is the world's largest jewellery brand, specialising in the design, crafting and marketing of accessible luxury jewellery made from high-quality materials. Each piece is created to inspire self-expression, allowing people to share their stories and passions through meaningful jewellery. Pandora jewellery is sold in more than 100 countries through 6,800 points of sale, including more than 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and crafts its jewellery using only recycled silver and gold. Pandora is committed to leadership in sustainability and has set out to halve greenhouse gas emissions across its value chain by 2030. Pandora is listed on the Nasdaq Copenhagen stock exchange and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Recognised by the Financial Times as one of Europe’s Best Workplaces and ranked #1 among Danish companies, Pandora is committed to building an inclusive and diverse workplace. We believe that reflecting the diversity of society in how we engage with our customers is essential to fulfilling our purpose: to give a voice to people’s loves. We are dedicated to nurturing a culture where everyone feels respected, valued, and empowered to thrive.