Receptionist

Livensa Group; Lisboa; On-site; EUR 11,000 - 17,000; Full time

Job summary

Livensa Group is seeking a proactive receptionist to manage daily front-desk operations in Lisbon. You will greet guests, handle inquiries, and coordinate with maintenance, housekeeping, and administration to deliver exceptional service.

The role includes check-in/check-out for residents and students, handling payments, and ensuring rooms and welcome packs are prepared. Start date asap; schedule is Monday–Sunday with 40 hours per week.

Responsibilities

• Manage the day-to-day running of the reception, first point of contact for guest queries or complaints, ensuring exceptional service.
• Build rapport with residents and resolve complaints or issues quickly.
• Ensure smooth check-in and check-out of students.
• Verify documents and payments are received before arrival and rooms are ready.
• Complete welcome pack documents at check-in.
• Charge correct amounts to client accounts at check-out.
• Direct work to maintenance and housekeeping from the front desk.
• Assist the Residence Manager with in-house administration.
• Demonstrate product knowledge and reflect company values through service.
• Perform general office duties: correspondence, emails, filing, and answering phones to keep reception running smoothly.
• Sign guests in/out and manage keys; monitor building security and report suspicious activity.
• Receive and distribute mail and parcels using the in-house system.
• Process in-house requests including Extension of Tenancy, Room moves, and Transfer of Tenancy.
• Handle Sales Enquiries and Letting Process, and conduct property viewings as requested.
• Follow policies and procedures and communicate changes across teams.
• Liaise daily with Maintenance, Housekeeping, Finance and Sales.

Job description

Our Receptionists are key ingredients we use to deliver an exceptional customer experience; they put the customer centre-stage and strive for customer retention and recommendation.

A team player, enthusiastic, curious, and dedicated team members, our receptionist are the heartbeat of our customer service.

KEY TASKS

• -Manage the day-to-day running of the reception, being the first point of contact for any client queries or complaints. This includes meeting, greeting and attending to the needs of guests, ensuring they receive an exceptional customer service experience.
• -To build a good rapport with all residents and resolve and complaints/ issues quickly.
• -Ensuring a smooth check-in and check-out of students.
• -Ensuring all documents and payments have been received before client’s arrival and that rooms are ready.
• -Ensuring welcome pack documents are completed on check-in.
• -Thereafter that the correct charges are levied to client accounts on check-out.
• -Effective trafficking of work to maintenance and housekeeping departments as reported to the front desk.
• -Assist the Residence Manager as directed with in-house administration.
• -Demonstrating company product knowledge and ensuring that the core values of the company are reflected through outstanding customer service.
• -Undertake general office duties, including correspondence, emails, filing, answering telephones and to ensure the smooth running of the reception area.
• -Responsible for the signing in and out of guests, and where relevant, keys. Assisting with general building security by monitoring who enters and leaves building and to report anything suspicious to the Assistant Manager or Residence Manager.
• -Responsible for accepting mail and parcels for guest & staff and distributing them correctly and efficiently using in-house system.
• -Process all in-house related requests including Extension of Tenancy, Room moves, Transfer of Tenancy.
• -Key to the handling of Sales Enquiries and the Letting Process, as well as property viewing where and as requested.
• -Complying with policies and procedures to ensure any changes are understood and carried out.
• -Liaising with all departments, including Maintenance, Housekeeping, Finance and Sales on a daily, weekly and monthly basis.

Schedule: Monday to Sunday / Shifts / 40 weekly hours.

Start date: As soon as possible.

We are waiting for you :)