Receptionist

Silversea; Lisboa; On-site; EUR 20,000 - 27,000; Full time

Job summary

Silversea is seeking an experienced Front Desk/Guest Services professional to deliver exceptional service on board a luxury cruise experience. The role requires a calm, professional demeanor, superb organizational skills, and the ability to balance multiple tasks while maintaining attention to detail.

Fluent English is essential, with advanced skills in other languages highly desirable. A strong administrative background and basic accounting knowledge will support day-to-day operations and guest

Qualifications

• 2 years experience in guest-facing/front desk at a luxury establishment.
• Basic accounting knowledge and strong administrative skills.
• Excellent English; additional languages desirable.

Responsibilities

• Provide exceptional guest services at the reception desk.
• Coordinate guests' needs to ensure highest possible service.
• Respond to guest requests, inquiries and complaints promptly and professionally.
• Maintain communication with the Guest Relations Manager and other departments.
• Assist guests with financial transactions and balance cash with the Financial Officer.

Skills

Guest Services

Front Desk

Administrative

English fluency

Moral integrity

Job description

• Preferably 2 years experience in guest-facing/Guest Services/Front Desk at an International 5 star/Luxury establishment.
• Basic accounting knowledge
• Must be a strong administrator
• Moral integrity is required
• Excellent fluent English (verbal and written). Advanced language skills in one of Spanish, Portuguese, German, French are highly desirable.
• Ability to be adaptable to change, quick thinking, able to make decisions under pressure whilst maintaining attention to detail. Well organized, self managed and motivated. Handle multiple demands, remain calm and effective under pressure and resolve issues quickly.

Responsibilities

• Responsible to provide exceptional guest services at the reception desk.
• Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service.
• Ensures that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions.
• Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship.
• Assists guests with financial transactions (cash payments, traveler’s checks; foreign currency exchange, credit cards and cash advances) balancing all cash handling with the Financial Officer at the end of the cruise.
• Positive and efficient management of the daily duties at the Reception Desk, to include but not limited to: RSVP of invitations, Mailing service, DVD/CD rental, Preparation of newspaper list and newspaper deliveries, Restaurant reservations, Wake up calls.
• Adheres to Standard Operating Procedures set forth by the Company, and is accountable for such practices.