Rececionista – Moov Matosinhos Sul

Hotelmoov; Matosinhos; On-site; EUR 13,392 - 20,088; Full time

Job summary

Hotelmoov in Vila Real, Matosinhos is seeking a Receptionist to oversee check-ins, address guest inquiries, and manage payments. The ideal candidate has at least one year of experience in a similar role, excellent customer service skills, and is fluent in English, Spanish, and French. This position requires managing a reception during busy times, making it essential for candidates to be adaptable and communicative. Join our team to enhance guest experiences at our hotel.

Qualifications

• Minimum 1 year of experience in a similar role.
• Strong communication skills and customer-oriented mindset.
• Fluency in English, Spanish, and French is mandatory.

Responsibilities

• Manage check-ins and check-outs.
• Allocate rooms and manage payments.
• Handle customer complaints and suggestions.
• Provide information about the city to guests.

Skills

Customer service

Communication skills

Multilingualism (English, Spanish, French)

Job description

Reporting to the Assistant Director and the Operations Director, your main responsibilities will include:

• Contact with clients
• Carry out check-in and check-out
• Room allocation
• Payment management
• Complaints/suggestions management

Managing a reception at busy times and during the night

• Answering questions about the city (places to visit, restaurants, transport, etc.) and any other questions that may arise before, during and after your stay.

Profile:

• At least 1 year’s professional experience in the same or similar roles
• Good communicator with a flair for customer service and enjoy working as part of a team
• Strong knowledge of English, Spanish and French (mandatory); additional foreign languages will be considered an advantage.

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