Quality Assurance Analyst | German

Tech Mahindra Business Process Services; Oeiras; Presencial; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance (9,13€ per day)

Healthcare and dental insurance

Fixed schedule

Resumo da oferta

Tech Mahindra Business Process Services in Oeiras, Portugal, is seeking a Quality Assurance Analyst. The ideal candidate will serve as a Subject Matter Expert for quality guidelines, evaluate various content types, including audio and video, and provide detailed ratings and rationales.

The position offers a fixed schedule, with base salary above average, meal allowance, and healthcare benefits. Strong analytical and verbal skills are essential, as well as being detail-oriented and logical.

Qualificações

• German native speaker.
• Basic level computer handling skills.
• Excellent verbal and written communication skills.

Responsabilidades

• Serve as Subject Matter Expert for quality guidelines.
• Evaluate and rate content types such as audio, video, and text.
• Participate in calibration sessions with team stakeholders.

Conhecimentos

Verbal communication

Analytical skills

Attention to detail

Logical reasoning

Ferramentas

G Suite

Google Sheets

Descrição da oferta de emprego

We are currently looking for a Quality Assurance Analyst for our project.

The primary objective of the Quality Assurance Analyst is to be a SME (Subject Matter Expert) for quality guidelines and review / rate various types of content, which could be audio, video, text, photos, and provide ratings on their individual judgements / decisions, restricted within the options being provided as per the task guidelines with written explanations to support their ratings and help improve rater quality over time.

Role / Responsibilities

• To be a SME ( Subject Matter Expert) for quality guidelines
• To evaluate and rate multiple types of content which could be audio, video, text, photos, and provide ratings with written rationales on their individual judgements / decisions restricted within the options being provided as per task guidelines
• Participate in calibration sessions with the team and included stakeholders for the workflows as per instructions from the Team Lead
• To do Peer audits as a part of the process model and also to assist in training as per need
• To coordinate with other team members for sharing best practices
• Manage multiple assignments simultaneously without any / minimal guidance or help from seniors or peers team members
• Assist Team Lead / Manager in Interview process for future hires
• All KPI related tasks must be followed & adhered to avoid business impact
• Work on multiple customer projects at the same time depending on the customer requirements

Requirements

• German Native
• Basic level computer handling skills
• Comfortable with G suite, especially Google Sheets
• Detail oriented, rigorous, analytical
• Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
• Strong sense of logical reasoning with decision making

Our offer

• Base salary above average
• Meal allowance (9,13€ per day worked, in meal card)
• Healthcare and Dental Insurance (since day one)
• Fixed schedule (Monday to Friday, 11:00am to 8:00pm)

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.