Quality Assurance Analyst | French

Tech Mahindra; Lisboa; Presencial; EUR 25 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary above average

Meal allowance

Healthcare and dental insurance

Fixed schedule

Resumo da oferta

Tech Mahindra in Lisbon seeks a Quality Assurance Analyst to act as SME for quality guidelines and to review and rate content types (audio, video, text, and photos) according to task guidelines.

The role emphasizes delivering written rationales for judgments, participating in calibration sessions, and assisting in training while ensuring KPI targets are met across multiple client projects.

Qualificações

• French native
• Detail oriented, rigorous, analytical
• Excellent verbal and written communication with clear, concise reasoning

Responsabilidades

• Serve as SME for quality guidelines
• Evaluate and rate content types (audio, video, text, photos)
• Provide written rationales for judgments per guidelines
• Participate in calibration sessions with team
• Assist in training and peer audits
• Collaborate to share best practices
• Manage multiple assignments with minimal guidance
• Assist in interview process for future hires
• Ensure adherence to KPI-related tasks across projects
• Work on multiple client projects meeting requirements

Conhecimentos

French

Detail oriented

Analytical

Verbal & written communication

Formação académica

University degree

Ferramentas

Google Sheets

G Suite

Descrição da oferta de emprego

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We are currently looking for a Quality Assurance Analyst for our project.

The main goal of this position is to serve as a Subject Matter Expert (SME) for quality guidelines. Furthermore, the responsibilities include reviewing and rating various types of content (audio, video, text, and photos). Ratings should be made within the provided task guidelines and supported by written explanations to enhance rater quality.

Role / Responsibilities:

• Serve as a Subject Matter Expert (SME) for quality guidelines
• Evaluate and rate various content types, including audio, video, text, and photos
• Provide ratings with written rationales for individual judgments and decisions, adhering to the provided task guidelines
• Participate in calibration sessions with the team and stakeholders, following instructions from the team lead
• Conduct peer audits as part of the process model and assist in training as needed
• Collaborate with team members to share best practices
• Manage multiple assignments simultaneously with minimal guidance or assistance from senior or peer team members
• Assist the team lead / manager in the interview process for future hires
• Ensure adherence to all KPI-related tasks to avoid business impact
• Work on multiple customer projects concurrently, meeting customer requirements

Requirements:

• French Native
• University Degree (preferred)
• Comfortable with G suite, especially Google Sheets
• Detail oriented, rigorous, analytical
• Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
• Strong sense of logical reasoning with decision making

Our offer:

• Base salary above average
• Meal allowance (9,13€ per day worked, in meal card)
• Healthcare and Dental Insurance (since day one)
• Fixed schedule (Monday to Friday, 11:00am to 8:00pm)

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.