Quality Analyst Turkish

Tech Mahindra; Oeiras; Presencial; EUR 20 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal Allowance

Healthcare Insurance

Dental Insurance

Training Programs

Resumo da oferta

Join a forward-thinking technology company as a Quality Analyst, where you'll leverage your Turkish language skills to ensure top-notch quality in various content types. This role involves monitoring interactions, training new team members, and producing insightful quality reports. With a commitment to driving positive change, you'll be part of a diverse team dedicated to excellence. Enjoy a supportive environment with competitive benefits, including healthcare and training from day one. If you're ready to make an impact in quality assurance, this is the opportunity for you.

Qualificações

• 6 months experience in customer service, fluent in Turkish and English.
• Strong analytical skills and attention to detail required.

Responsabilidades

• Monitor interactions and ensure output accuracy.
• Train and certify new QA team members.
• Produce quality reports and drive process improvements.

Conhecimentos

Oral Communication Skills

Written Communication Skills

Interpersonal Communication Skills

Analytical Skills

Listening Skills

Attention to Detail

Ferramentas

Google Suite

Descrição da oferta de emprego

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141,000 associates providing Information Technology and Business Process Outsourcing Services.

We are looking for Turkish speakers to join the Quality Team.

The primary objective of the Quality Analyst is to be a SME (Subject Matter Expert) for quality guidelines and review/rate various types of content, which could be audio, video, text, photos, and provide ratings on their individual judgements/decisions, restricted within the options being provided as per the task guidelines with written explanations to support their ratings and help improve raters quality over time.

Main Responsibilities:

• Monitor all interactions and ensure accuracy of the output.
• Coordinate and facilitate call calibration/training sessions for vendor QA partners.
• Train and certify new IQA / VQAs.
• Publish quality trends, feedback, and improvement/enhancement reports.
• Deal tactfully and courteously with clients.
• Produce Quality reports and dashboards such as TNI, Pareto, etc.
• Drive process improvement and ensure process compliance.
• Contribute to the development of the short- and long-term goals of the process.
• Ensure quality/RCA alignment, and CSAT targets are met at all times (Vendor QA results).
• Drive first call resolution and quality initiatives in the program.

Requirements:

• Excellent oral, written, and interpersonal communication skills (Turkish & English).
• At least 6 months relevant experience in customer service (in inbound and outbound programs).
• Exceptional listening and strong analytical skills.
• Intermediate level of knowledge in Google suite.
• Ability to work in a multicultural environment, and as part of cross-functional teams/client facing.
• Work accurately and with an eye for details.

Our Offer:

• Base salary above average.
• Meal allowance (9.13€ per day worked, in meal card).
• Healthcare and Dental Insurance (since day one).
• Initial and continuous Training.

Our cultural values are Driving positive Change, Celebrating each moment, and Empowering all to rise.

Curious? Regardless of whether you are a career changer or an IT expert: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

Seniority level

Associate

Employment type

Full-time

Job function

Quality Assurance

Industries

IT Services and IT Consulting and Business Consulting and Services