Quality Analyst | Italian

Tech Mahindra Business Process Services

Oeiras

Presencial

EUR 18 000 - 24 000

Tempo integral

14 dias+

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Vantagens oferecidas por esta oferta de emprego

Base salary above average

Meal allowance of 9,13€ per day

Healthcare and Dental Insurance

Transport allowance or Shuttle

Fixed schedule (Monday to Friday)

Fixed schedule

Contract duration 1 year

Resumo da oferta

A multinational technology company in Oeiras is seeking a Quality Analyst to evaluate various types of content per defined guidelines. The role includes assessing Ads content for accuracy and overseeing quality assurance for digital marketing campaigns. Ideal candidates should have strong analytical and verbal skills. The position offers a competitive salary and benefits like meal allowances and healthcare from day one, along with a fixed schedule from Monday to Friday.

Qualificações

Proficient in using Google Sheets for content evaluation.
Ability to assess content factuality and relevance.
Strong reasoning skills for clear articulation.
Excellent written and verbal communication.

Responsabilidades

Evaluate and rate content types like audio and video.
Assess Ads content for accuracy and alignment with guidelines.
Ensure quality assurance for digital marketing campaigns.
Provide clear reasoning and maintain consistency in rating decisions.
Participate in internal training and calibration sessions.
Support other projects when required; rewrite prompts or responses.

Conhecimentos

Basic computer handling skills

Familiarity with G suite

Excellent verbal & writing skills

Knowledge of content moderation guidelines

Detail oriented and analytical skills

Research skills

Critical thinking skills

Ferramentas

Google Sheets

Descrição da oferta de emprego

3 days ago Be among the first 25 applicants

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We are currently looking for a Quality Analyst to our project.

As a Quality Analyst, you will need to identify and rate various types of content (audio, video, text, and photos) as per the defined policies and guidelines. Regularly monitor and evaluate the performance of Ads campaigns to identify areas for improvement. The responsibility includes review and rating user generated content in the Ads environment, providing written explanation, along with ensuring that it adheres to the client provided guidelines.

Roles and Responsibilities

Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content
Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness and alignment with policies and guidelines
Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company's standards and client expectations
Rate and provide clear reasoning while ensuring adherence to guidelines
Ensure consistency in rating decisions
Participate in internal training
Attend calibration sessions / calls
Supporting other projects outside of your core project, as and when required
Re-writing prompts or responses

Skills Requirements & Qualifications

Basic level computer handling skills (along with a typing speed of 25-30 words per minute)
Comfortable with G suite, especially Google Sheets
Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
Knowledge of established guidelines and best practices for content moderation
Experience in evaluating and comparing content from different sources
Detail oriented, rigorous, analytical skills to assess content factuality, relevance, and alignment with user intent
Research skills to evaluate content accuracy and identify trustworthy sources
Critical thinking skills to identify biases, inconsistencies, and limitationsAttention to detail to review content as per ethical / legal standards

Our offer:

Base salary above average
Meal allowance (9,13€ per day worked, in meal card)
Healthcare and Dental Insurance (since day one)
Work from Office in Oeiras
Transport allowance or Shuttle
Fixed schedule (Monday to Friday, business hours)
1 year of Contract

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Regardless of whether you are a career changer * or an IT expert *: Apply now with your résumé and become part of the Tech Mahindra family - we look forward to seeing you!

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.

Seniority level