Quality Analyst | Norwegian

Tech Mahindra; Oeiras; Presencial; EUR 19 000 - 26 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Base salary above average

Meal allowance

Healthcare and dental insurance

Work from Office

Fixed schedule

1 year contract

Resumo da oferta

Tech Mahindra, a multinational technology company, is hiring a Quality Analyst to identify and rate content across audio, video, text, and photos according to client guidelines. The role includes monitoring ads campaigns, reviewing user-generated content, and providing written explanations to ensure policy compliance.

The candidate should have a university degree (preferred) with 1–2 years in ads or content moderation, strong English communication, and familiarity with G Suite.

Qualificações

• University Degree (preferred) with 1–2 years of relevant work experience in ads or content moderation.
• Basic level computer handling skills with a typing speed of 25–30 wpm.
• Comfortable with G Suite, especially Google Sheets.
• Excellent verbal and writing skills with ability to present reasoning clearly.
• Knowledge of guidelines and best practices for content moderation.
• Experience evaluating and comparing content from different sources.
• Detail oriented, rigorous, analytical to assess content factuality, relevance and alignment with user intent.
• Research skills to evaluate content accuracy and identify trustworthy sources.
• Critical thinking to identify biases and inconsistencies, and adherence to ethical/legal standards.

Responsabilidades

• Evaluate and rate content types ranging from normal to mildly egregious.
• Assess ads content for accuracy, relevance, and quality against guidelines.
• Oversee quality assurance for digital marketing campaigns to meet standards.
• Rate and provide clear reasoning while adhering to guidelines.
• Ensure consistency in rating decisions.
• Participate in internal training and calibration sessions.
• Support other projects when required and rewrite prompts or responses.

Conhecimentos

Verbal communication

Written communication

Attention to detail

Analytical thinking

Research skills

Critical thinking

Ability to present reasoning clearly

Typing speed 25–30 wpm

Formação académica

University degree (preferred)

Ferramentas

G Suite

Google Sheets

Descrição da oferta de emprego

We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.

We are currently looking for a Quality Analyst to our project.

As a Quality Analyst, you will need to identify and rate various types of content (audio, video, text, and photos) as per the defined policies and guidelines. Regularly monitor and evaluate the performance of Ads campaigns to identify areas for improvement. The responsibility includes review and rating user generated content in the Ads environment, providing written explanation, along with ensuring that it adheres to the client provided guidelines.

Responsibilities:

• Evaluate and rate various content types, including audio, video, text, and photos ranging from normal to mildly egregious content
• Assess Ads content for accuracy, factuality, relevance, precision quality, helpfulness and alignment with policies and guidelines
• Oversee the quality assurance process for all digital marketing campaigns, ensuring they meet the company's standards and client expectations
• Rate and provide clear reasoning while ensuring adherence to guidelines
• Ensure consistency in rating decisions
• Participate in internal training
• Attend calibration sessions / calls
• Supporting other projects outside of your core project, as and when required,
• Re-writing prompts or responses

Qualifications:

• University Degree (preferred) with 1-2 years of relevant work experience in either Ads moderation or content moderation
• Basic level computer handling skills (along with a typing speed of 25-30 words per minute)
• Comfortable with G suite, especially Google Sheets
• Excellent in verbal & writing skills with the ability to present reasoning in a clear, concise, and logical manner
• Knowledge of established guidelines and best practices for content moderation
• Experience in evaluating and comparing content from different sources
• Detail oriented, rigorous, analytical skills to assess content factuality, relevance, and alignment with user intent
• Research skills to evaluate content accuracy and identify trustworthy sources
• Critical thinking skills to identify biases, inconsistencies, and limitations
• Attention to detail to review content as per ethical/legal standards

Our offer:

• Base salary above average
• Meal allowance (9,13€ per day worked, in meal card)
• Healthcare and Dental Insurance (since day one)
• Work from Office
• Fixed schedule (Monday to Friday, Business Hours)
• 1 year of Contract

Our cultural values are Driving positive Change, Celebrating each moment and Empowering all to rise.

Tech Mahindra is an Equal Employment Opportunity employer. We promote and support a diverse workforce at all levels of the company. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin or disability. All applicants will be evaluated solely on the basis of their ability, competence, and performance of the essential functions of their positions.