German Quality Analyst - Data-Driven QA & Calibration

Foundever; Lisboa; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive wages

Private healthcare & dental insurance

Paid professional training

Growth opportunities

Job stability

Excellent work culture

Job summary

Europe Language Jobs is seeking a German Quality Specialist to join our Lisbon team. The role focuses on auditing via data analysis, daily CSR performance monitoring, and collaboration with client supervisors to discuss outputs.

Ideal candidates are native German speakers with advanced English, strong analytical skills, and experience in QA. The position requires EU citizenship or valid work permit for Portugal and availability to work at our Santos office.

Qualifications

• Minimum 6 months in Quality assurance - Quality Specialist tasks.
• Should be at least one certified/finalized professional education.

Responsibilities

• Assess audits via data analysis and monitor CSR performance daily.
• Attend meetings with client supervisors and project leaders to discuss outputs.
• Report script problems or questions to appropriate areas and support clients.
• Provide feedback to training on monitoring issues for new agents.
• Participate in calibration sessions to align scoring with other QARs.

Skills

German

English

Data analysis

Detail oriented

Communication

Time management

Problem solving

Project management

Microsoft Office

Education

QA experience (6+ months)

Certified professional education

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Project

Outlook

Job description

Europe Language Jobs is seeking a German Quality Specialist to join our Lisbon team. The role focuses on auditing via data analysis, daily CSR performance monitoring, and collaboration with client supervisors to discuss outputs.

Ideal candidates are native German speakers with advanced English, strong analytical skills, and experience in QA. The position requires EU citizenship or valid work permit for Portugal and availability to work at our Santos office.