Dutch Flemish Quality Analyst – Lisbon

KultureTalent - Global Talent; Lisboa; On-site; EUR 24,000 - 36,000; Full time

Job summary

KultureTalent - Global Talent is seeking a Dutch Flemish Quality Analyst for Lisbon to monitor and improve customer interactions and quality standards. You will coach customer service agents and identify trends to drive better processes.

The role requires Dutch Flemish at C1-C2 and English at B2, with strong attention to detail and analytical skills; EU passport or Portuguese residence card is necessary for eligibility.

Qualifications

• Dutch Flemish language at C1-C2 level and fluent English (B2) is required.
• Experience in Quality Analysis or Customer Service is required.
• Strong attention to detail and analytical skills are essential.
• EU Passport or Portuguese Residence Card is required.

Responsibilities

• Monitor and evaluate customer interactions to ensure quality standards.
• Provide constructive feedback and coaching to customer service agents.
• Identify trends and suggest process improvements.
• Collaborate with teams to enhance overall customer experience.

Skills

Dutch Flemish (C1-C2)

English (B2)

Attention to detail

Analytical skills

Job description

KultureTalent - Global Talent is seeking a Dutch Flemish Quality Analyst for Lisbon to monitor and improve customer interactions and quality standards. You will coach customer service agents and identify trends to drive better processes.

The role requires Dutch Flemish at C1-C2 and English at B2, with strong attention to detail and analytical skills; EU passport or Portuguese residence card is necessary for eligibility.