Premium Retention & Revenue Specialist

Jobgether; Portugal; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

AI-assisted working environment

International customer base exposure

Professional growth opportunities

Inclusive and diverse workplace

Resumo da oferta

Jobgether in Portugal is seeking a Sales & Retention Specialist to own the retention lifecycle for premium programs, from onboarding to post-purchase follow-ups. You will lead high-value conversations, design offers, and partner with Product and Marketing to reduce churn and maximize retained value.

The role requires strong data skills, agency management experience, and a proactive, results-driven approach. This position offers an international customer base and AI-assisted workflows.

Qualificações

• 5+ years in retention, customer success, or related commercial role with measurable outcomes.
• Proven ability to improve retention, churn, or conversions with data-driven approaches.
• Experience managing agencies, contractors, or external partners.
• Experience designing and running structured experiments.

Responsabilidades

• Own end-to-end retention for premium programs, with retention targets.
• Lead complex retention conversations and develop scripts and coaching.
• Develop retention offers based on customer needs and performance data.
• Design quarterly retention experiments with clear hypotheses and actions.
• Manage external sales/appointment agencies and monitor their performance.
• Translate churn feedback into product/marketing improvements.

Conhecimentos

Retention strategy

Commercial & sales

Data fluency

Agency management

Experimentation design

Ferramentas

Airtable

Google Sheets

CRM systems

Zendesk

Descrição da oferta de emprego

Jobgether in Portugal is seeking a Sales & Retention Specialist to own the retention lifecycle for premium programs, from onboarding to post-purchase follow-ups. You will lead high-value conversations, design offers, and partner with Product and Marketing to reduce churn and maximize retained value.

The role requires strong data skills, agency management experience, and a proactive, results-driven approach. This position offers an international customer base and AI-assisted workflows.