Remote Customer Growth Coach: Scale Retention & Revenue

Jobgether; Portugal; Teletrabalho; EUR 60 000 - 90 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible time off

Remote work

Parental leave

Home office stipend

Learning stipend

Coworking space stipend

Annual development stipend

Performance-based pay

Resumo da oferta

Jobgether is seeking a Customer Growth Specialist based in Portugal to own retention and expansion for a segment of smaller video businesses. You will design scalable group coaching programs, use data to identify risks, and guide pricing, packaging, and offers, all in a remote global environment.

As the first in this role, you will build playbooks, programs, and operating models to scale the growth motion, collaborating with Product and Customer Success teams and leveraging AI tools for research

Qualificações

• 3–5 years of experience in coaching, consulting, customer success, or a related field with meaningful ownership of business outcomes.
• Demonstrated experience helping online businesses, solo operators, founders, or small teams improve growth and revenue.
• Strong ability to understand business constraints, identify the underlying growth challenge, and translate insights into practical recommendations.
• Excellent live facilitation skills, with experience leading group sessions, workshops, webinars, or 1:1 customer conversations.
• Comfortable analyzing dashboards and developing informed perspectives on retention curves, cohort behavior, funnel conversion, and customer performance.
• Working fluency with AI tools for research, preparation, analysis, and content creation; comfortable incorporating tools such as Claude into daily workflows.
• Strong results orientation and comfort with variable compensation tied to customer and business outcomes.
• Clear and concise communication skills, with the ability to turn complex concepts into practical, easy-to-understand guidance.
• High level of ownership and comfort working with ambiguity, particularly when building a new customer-growth motion without an established playbook.

Responsabilidades

• Own gross revenue retention and expansion for an assigned customer segment, with primary accountability for revenue retention and secondary responsibility for growth.
• Identify recurring reasons why businesses in the cohort struggle or stall and develop scalable coaching approaches that address those challenges.
• Design and deliver group coaching sessions, cohort programs, workshops, office hours, webinars, and asynchronous coaching experiences.
• Advise customers on revenue-driving decisions such as pricing, packaging, positioning, offer design, email and funnel strategy, and retention mechanics.
• Monitor customer data and cohort behavior to identify accounts showing signs of risk before they churn.
• Analyze retention curves, funnel performance, and customer behavior to determine which coaching interventions are producing meaningful results.
• Build repeatable playbooks, coaching formats, and processes that can become the foundation for scaling customer growth programs.
• Share customer insights and recurring patterns with Product and Customer Success teams to help improve the broader customer experience.
• Use AI tools to support research, session preparation, customer analysis, and the creation of coaching resources.
• Provide customers with clear, practical, and honest guidance, including when difficult conversations or assessments are necessary.

Conhecimentos

Customer growth coaching

Data-driven analysis

Group facilitation

AI tooling

Remote collaboration

Communication

Ferramentas

Kit/ConvertKit

YouTube

Kajabi

Circle

Squarespace

Meta

Instagram

Descrição da oferta de emprego

Jobgether is seeking a Customer Growth Specialist based in Portugal to own retention and expansion for a segment of smaller video businesses. You will design scalable group coaching programs, use data to identify risks, and guide pricing, packaging, and offers, all in a remote global environment.

As the first in this role, you will build playbooks, programs, and operating models to scale the growth motion, collaborating with Product and Customer Success teams and leveraging AI tools for research