Premium Automotive CX Specialist – UK (Flexible)

TDCX, Inc.

Lisboa

Ibrido

EUR 35.000 - 49.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

Comprehensive medical coverage

Global company with awards

Flexible working arrangements

World-class workspaces

Coaching and mentoring

Descrizione del lavoro

TDCX is hiring a Customer Care Specialist for the UK market. You will represent a premium automotive brand and deliver a personal, high-quality customer experience across shopping and ownership journeys.

Native-level British English is essential, and you will handle inquiries via phone, email, chat and social media, building strong relationships and resolving issues with empathy and clarity. Flexible working arrangements are available.

Competenze

Native-level British English is essential for this UK market role.
Experience in customer care or customer service is preferred.
Experience in complaint handling or CRM systems is an advantage.

Mansioni

Support consumers via phone, email, chat and social media across pre-sale and post-sale enquiries.
Take ownership of customer enquiries, concerns and complaints with clear, empathetic solutions.
Develop product knowledge to communicate brand and technical concepts simply.
Manage lead generation, follow-up and opportunities.
Collaborate with internal teams to improve processes and the customer experience.
Meet quality standards, KPIs and SLAs while delivering a premium experience.